Now Hiring - Joyce Factory Direct - Call Center Representative in Berea, OH

Full description of the position

Job Requirements

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience

shifts available:

• evening shift
• weekends
• cross shift

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Berea, OH 44017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• reading scripts: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location