Now Hiring - Summit Companies - Construction Repair And Maintenance Services Key Account Specialist in Cleveland, OH

Full description of the position

WHAT YOU WILL DO:
The Key Account Specialist is responsible for managing and growing existing accounts, as well as managing new leads by handing them off to the outside sales team or converting them to new customers. This person will proactively engage existing customers, learn about their fire and life safety needs, listen to how Summit Fire & Security is fulfilling them, and educate them on how we can do more. They will generate cost estimates, virtually present solution proposals, negotiate pricing, and close sales. Entering and updating interactions and customer information in customer relationship management (CRM) software is another essential daily responsibility.
Responsibilities of the job include, but are not limited to:

• Business-to-business sale of products and service contracts by phone and email. This includes identifying and assessing opportunities, developing solutions, creating and presenting quotes, and closing sales.
• Proactively contact existing customers to maintain relationships, ensure satisfaction, and identify upsell opportunities.
• Receive and qualify incoming leads to either direct them to outside sales support, or quote via phone or email if possible.
• Participate in outbound phone sales campaigns.
• Resolve customers’ concerns, answer questions, and escalate to appropriate team members as needed.
• Create and deliver proposals in a timely fashion that meets or exceeds customers’ expectations.
• Assist in on-boarding new customers, including customer support during and after the transition from sales to operations.
• Educate new and existing customers about Summit products and capabilities.
• Work effectively with other members of the Summit team in ways that help achieve the goals of retaining our customers, and growing our business.
• Input and update information in Customer Relationship Management (CRM) software.

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*WHO YOU ARE:*
A successful Key Account Specialist has exceptional customer service abilities, and strives for a positive outcome to every customer interaction through use of critical thinking and interpersonal skills. They are driven to grow our business by developing solutions for our customers, and putting those solutions into action by closing sales. The Key Account Specialist is also expected to use these skills to work effectively as part of the sales team, and with other company personnel as needed to develop solutions and resolve customer service issues.
SKILLS AND EDUCATION
The ideal candidate will possess:

• 1-5 years’ fire protection industry experience preferred.
• 2+ years sales experience with proven sales record.
• Must be motivated to sell, with a strong drive to turn leads into closed sales.
• Must be dedicated to customer satisfaction, with proven customer service skills.
• Must be able to effectively use “cold” calling of existing customers to identify sales opportunities.
• Must have excellent communication skills, both written and verbal, along with positive customer service attitude.
• Must have strong typing and computer skills, including working familiarity with Microsoft Office, Outlook, and the ability to quickly learn other basic programs.
• Attention to detail with ability to prioritize and meet deadlines.
• Must pass pre-employment background and drug screenings.

Job Type: Full-time