Now Hiring - AlphaGraphics, Inc. - Manufacturing Customer Service/Inside Sales Representative in Dallas, TX

Full description of the position

Inside Sales Representative

An Inside Sales Representative’s position is primarily to increase the Shop’s inside sales and to support the Outside
Sales Representative when necessary. This responsibility should always focus on increasing the Shop’s sales, drawing in
new customers and contacts, maintaining Shop accounts, expanding our penetration into existing accounts, and being a
positive front and/or second line to our customers.
Responsibilities
 Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and
pricing
 Maintains a professional appearance
 Ensure all clients have a positive business experience
 Can easily provide customer with the benefits they will experience when using our products and services (might
be duplicated below in the value-added area)
 Consults with customers to help them make decisions; up sells when there are opportunities
 Captures customer’s specifics using “Job Analysis” questions
 Asks probing questions
 Reviews customer’s proofs, faxes; calls customers when jobs are ready
 Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for
job pricing and accuracy
 Routinely resolves customer inquiries and complaints
 Displays necessary mastery of Point of Sale application to effectively create and price customer projects.
 Maintains current pricing strategies (new business matrix, letterhead/envelope matrix, etc.) and customer billing
procedures
 Creates and maintains customer artwork files
 Assists in updating mailing list database by calling for updated information
 Assists sales rep functions and inside production when requested
 Pursues customer leads and follows up
 Follows up on targeted direct mail or local Shop mailings
 Learn customer business priorities
 Provide value added information and recommendations to provide solutions
 Keep customer informed by telephone regarding their job’s progress
 Maintains a proactive response to potential client concerns and contacts the client before a problem is
encountered
 Develops customer’s trust by taking interest in the success and timely completion of their projects
 Maintains all sales logs and contact records and required documentation
 Effectively manages all communication methods currently available to them to respond timely to customer
inquiries (pager, voice-mail in-Shop, voice mail cell phone, and/or e-mail)
 Completes Certified Print Specialist program
 Completes Digital Certification program
Qualifications
 Has a proven record of customer service and/or sales
 Knowledge of printing and prepress requirements a plus
 Possesses a solid knowledge of POS system and order entry processes
 Has ability to secure and maintain customer’s trust and confidence
 Handles all communications with customers in a professional and respectful manner
 Strong analytical skills (break projects into steps or sets)
 Excellent writer and verbal skills

Customer Service Representative (CSR)

The CSR is the front line of communication for the Shop. The CSR must be professional in appearance with a genuine
concern for the customer. The CSR must be aware of Shop services and benefits of these services to the customer.
CSR will understand that his/her role is to increase sales, draw in new customers, retain our customer base via excellent
customer service and product knowledge, and must recognize their importance as a ‘front line’ contact with our
customers.
Responsibilities
 Properly greets the customer in person or over the phone
 Properly processes callers through the Shop phone system
 Is thoroughly familiar with the AlphaGraphics Customer Bill of Rights
 Identifies customer printing and duplicating needs
 Recommends additional value-added services
 Quotes turnaround from the “standard turnaround chart”
 Accurately enters correctly priced estimates and orders in POS System
 Follows up on estimates, asks for orders
 Enters orders in POS system
 Handles cash, check, or credit card transactions and deposits at front counter
 Verifies order accuracy and pricing
 Notifies customers when order is completed
 Assists self-serve customers and Key-Op as needed
 Handles customer complaints; forwards to management when appropriate
 Maintains front counter cleanliness, preparedness checklist
 Maintains front counter filing systems
 Logs new customer contacts for future follow up
 Maintains customer artwork files
 Takes complete messages for team members
 Refers customers to inside sales rep when appropriate
 Trains to become competent back-up during vacations and illnesses
 Develops customer’s trust by taking interest in the success and timely completion of their projects
 Trains to become a Certified Print Specialist
 Completes Digital Certification
Qualifications
 Possesses a good personality – loves working with people
 Experience in the printing industry a plus
 Enjoys fast-paced working environment – ability to “multi-task”
 Shows mastery of basic math skills
 Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and
front counter transactions
 Demonstrates and utilizes courteous telephone skills

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Addison, TX 75001: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: One location