Now Hiring - KeyStaff, Inc. - Human Resources And Staffing Junior Account Manager in Farmers Branch, TX

Full description of the position

KeyStaff is seeking a Customer Account Manager for an Industrial MRO supply company located in Farmers Branch, TX!

Schedule: Monday-Friday 7:30am to 4:30pm

Compensation: $50,000 to $55,000 annually (depends on experience)

The Customer Account Manager will provide Administration support to the Territory Managers and customers of the Territory Managers. Accountable for maintaining high standards of speed and accuracy and promoting positive relations with internal and external customers. Accountable for maintaining (within a designated AGR group) an aging not to exceed 5% > 60 days. Accountable for expediting customer requests and other accounting documents within designated time period.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Objectives:

• Sales order processing/order approval 50%
• Collections 10%
• Customer Service 30%
• Miscellaneous paperwork 10%

Qualifications:

• 2+ years of Sales experience
• 3 years of Collections experience preferred
• 3 years of Data Entry preferred
• Proficient in MS Excel, MS Word, Outlook, and 10-key by touch
• Must be a quick learner in a fast-past environment, with excellent numeric perception, and great independent judgment.
• Excellent analytical, organizational skills, and interpersonal skills to resolve billing discrepancies.
• Uses diplomacy in executing policies/resolving issues with customers and Territory Managers.

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age, and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Farmers Branch, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• B2B sales: 2 years (Required)
• Customer service: 3 years (Required)
• Data entry: 3 years (Required)

Work Location: One location