Now Hiring - Grand Pacific Resorts Inc - Travel Call Center Customer Service Representative in Carlsbad, CA

Full description of the position

Essential Job Functions may include:

• Answering a high volume of inbound from guests/owners as well as outbound calls to confirm reservations, call owners and to share special campaigns.
• Will support multiple brands of Grand Pacific Vacation Services (GPVS) and manage questions of timeshare owners.
• Meets and exceeds guest/owner expectations by responding to questions and inquiries about resorts and making reservations for guests/owners.
• Navigate through three different systems and multitask while simultaneously speaking with guests/owners.
• The ideal candidate for this opportunity must be an outgoing team player who is able to communicate well, multi task, learn new systems quickly and provide exemplary customer service to guests/owners.
• 6 months of related experience, preferably within a call center experience
• Telesales or sales experience
• Professional telephone etiquette s required
• Strong customer service skills
• High school diploma or equivalent
• Excellent communication and organizational skills
• Fluency in both written and verbal Spanish is preferred
• Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to sit for up to 8 hours (standing desks are available). Must also be able to perform repetitive wrist motion required for data entry.

Job Types: Full-time, Part-time

Pay: $15.50 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center

Ability to commute/relocate:

• Carlsbad, CA 92008: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location