Now Hiring - Firehouse Movers Inc. - Consumer Services Inside Sales Team Leader in Lewisville, TX

Full description of the position

CSR - Customer Service & Sales Manager
Job Description

Firehouse Movers is a moving company which is family-owned by a retired local firefighter and has been in business over 20 years. We are looking for a Call Center Representative with experience delivering Excellent Customer Service! Must be a PROFESSIONAL, DEPENDABLE, ENERGETIC (yes fun), and OUTGOING PHONE SALES REPRESENTATIVE with SALES and direct customer-service support experience, and A GREAT ATTITUDE!

Benefits

• Weekly Pay (direct deposit)
• Insurance medical, dental, vision, & life
• Paid Time Off (vacation/sick)
• Paid Holidays (selected holidays)
• Overtime
• Discounts family & relatives
• Bonuses available
• Starting Pay $20
• Franchise Opportunities (promotions for employees)

Responsibilities will include:

• Building relationships & sales team culture that THRIVE!
• Leadership training & developement
• Running Reports (calls, sales, % evaluations)
• Assist in Process Developement
• Traing new employees on processess
• Accountability on employee following processess
• Employee evaluations & employee disipline
• Daily sales meetings & education
• Weekly meetings with detailed reports of sales with opertaions
• Answering incoming calls (high volume).
• Making timely follow up calls to leads.
• Experience turning leads into Opportunities!
• Accurate data entry of customer information and notes.
• Identifying customer needs, accurately and efficiently.
• Providing accurate and timely quotes to customers for all their packing, moving, and/or storage needs.
• Scheduling customers packing, moving and/or storage opportunities.
• Confirm accuracy of quote prior to booking opportunities in the system.
• Assist with all customer requested changes & needs in a timely manner.
• Work with team in handling all Calls, Emails, Texts and Chats in timely manner.
• Reviewing scripts and talking points to improve knowledge and performance level.

Requirements:

• Management & Leadership Experience (A Must)
• Work schedule: Arrive prior to sales team & last to leave on sales team (SET THE EXAMPLE) Monday - Friday 7:45 to 5:30.
• Ability to work Saturday shifts (when needed) including attending Saturday developement meetings when hosted
• Accurate data entry skills.
• Attention to detail & follow processes
• Computer skills and experience (Microsoft Office Word and Excel a MUST)
• Professionally handle High Stress Situations.
• Strong leadership work ethic with the highest level of accountability.
• Persuasive and motivational conversation skills.
• High level of professionalism and integrity.
• Problem Solving Strategies & Flexibility is a MUST.
• Team oriented disposition.
• Pass Background check.
• ALL THE ABOVE WITH A GREAT UPBEAT ATTITUDE!!

How to Apply

• Apply through Indeed
• Review 3 choices in Job Description

'Work Remotely No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 5 years (Required)

Work Location: One location