Now Hiring - Customer Account Specialist in Blue Ash, OH

BASIC FUNCTION: To provide internal support functions relative to Sales and External Customer Support.

• When applicable coordinate with Freight Forwarder to arrange cargo bookings with

ocean carriers and arrange with trucking company the inland transport of
containers to supplier's facilities for loading and back to port of embarkation.

• When applicable prepare all import and/or export documentation required for an

order transaction. (bills of lading, commercial invoices, packing lists)

• Follow up with transportation suppliers, freight forwarders and warehouse

suppliers to ensure that orders are shipped as scheduled and advise customer
and/or agent of shipping details. Anticipate any problems or delays with their
orders, and keep customers and Sales advised.

• Process returns, credits and debits in ERP system in accordance with procedures.
• Perform monthly consumption billing functions for consignment accounts, as

applicable.

• Resolve stock issues, with assistance from Purchasing, to best meet customer

requirements

• Monitor the resolution of customer problems and/or complaints resulting from

incorrect pricing, non-conforming products and other related issues. Close
complaints in the CRM claims database in accordance with existing procedures.

• 
  As applicable, monitor and process EDI orders in accordance with procedures.
• When applicable perform shipping functions for all off site warehouse orders. In

coordination with Logistics and the warehouse ensure carrier arrangement and
complete post goods issue in ERP system.

• 
  Coordinate orders with third party suppliers through the third party order process

in ERP system.

• Attend customer meetings and visits to customer sites when applicable.
• Adhere to internal processes in all instances, and currently identify request

exceptions as appropriate.

• Other duties as assigned