Now Hiring - Sales Support - eCommerce - Remote in Walton Hills, OH

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

Transtar Industries is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 45-year history of transformation is our dedication to our customers, our team members, and to the values on which Transtar was founded: Commitment, Humility, Optimism, Integrity, and Respect.

A career with Transtar offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

This is a unique opportunity to join an exciting team of sales representatives and call center associates that make up our Customer Experience Team in the headquarters of Transtar Industries, the world leader in transmission and drivetrain parts distribution. The ideal candidate will contribute to this team’s achievement of best-in-history performance while participating in redefining and transforming the team to meet the growing needs of our customer base – both internal and external. The team’s mission is to drive improvement and efficiencies in sales and customer service to deliver an unequaled customer experience. This is a highly visible position within the headquarters team and has the potential for great upward mobility opportunities.

RESPONSIBILITIES:

The role’s expectation spans 5 key areas of performance:

1. Support and contribute towards the sales team’s achievement of revenue and profitability goals.

2. Play an integral role in the team’s support of our nationwide internal and external customers and be a key driver of providing the greatest customer experience possible.

3. Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience.

4. Participate in the implementation of new national initiatives such as transend training and new product launches within our eCommerce platform.

5. The primary function of this position within the team is as a Sales Support E-Commerce Specialist, mainly supporting eCommerce functions, but the candidate will be expected to cross train and support all functions of the team.

• Reply to interactive chat messages to customers and potential customers on the Intercom platform
• Respond to eCommerce messages (ie, Amazon/eBay/Walmart/CARiD)
• Answer incoming/make outgoing calls to customers regarding eCommerce orders
• Enter sales orders from customer calls
• Process credits, manage customer returns from eCommerce
• Provide price, availability, service times to customers
• Confirm order shipments and provide delivery updates
• Address customer order fulfillment issues and proactively resolve to customer’s satisfaction
• Participate in product training and provide product specific support to customers and sales reps
• Work with Excel and Word documents
• Navigate the JD Edwards software
• Support customers and sales people on warranty processing
• Assist branch or sales rep on quotes/supply options of non-stock complete transmissions
• Work with Purchasing and Logistics to coordinate drop ship delivery to customers.
• Utilize company software for tracking of orders/returns
• Provide follow up communication with customers and vendors
• Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES:

• College degree with concentration in a business related discipline or equivalent work experience is preferred.
• Experience in an eCommerce environment is preferred
• Experience using JD Edwards preferred
• Must have the ability to work with patience and be courteous in customer relations
• Effective writing, communication and interpersonal skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Must have strong organization skills
• Assertive, analytical problem solver with a “can do” attitude.
• Ability to exercise mature judgment.
• Proficiency in Microsoft Office Suite.
• Automotive experience preferred but not required.