Now Hiring - Product Manager, Global Sales Solutions in Batavia, OH

Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

Product Manager, Global Sales Solutions is responsible for system & business process analysis, data analysis, system support, system configuration and end-user training for sales systems and processes. This role is responsible for ensuring that Multi-Color achieves maximum value out of their investments in CRM, Pricing Solutions, Onboarding Solutions and other sales enabling tools. Responsible for building relationships with Global Sales Leadership to provide enterprise-wide planning, project management, delivery, support and training services, as well as identify, prioritize, and deliver continuous improvement enhancements and strategic project objectives that meet the business needs.

Responsibilities:

• Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements.
• Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements. Utilize data & process analysis methods and tools to identify system and process improvement opportunities.
• Functional configuration and maintenance of assigned business systems to support new implementation project requirements and enhancements for changing operational and business needs. Create and maintain system, process, and end-user documentation. Ensure that project requirements, timeline, budget, and scope are being met.
• Conduct knowledge transfer and training of end-users, including sharing best practices.
• Development and maintenance of reports using MCC standard reporting technologies.
• Perform data analysis and application development, including minor programming, to support data migration from legacy systems to MCC standard business systems and custom requirements as required.
• Act as functional and technical liaison between users and the IT application development and data analytics teams to deliver custom solutions that require more complex program coding.
• Provide user support for business systems related issues including researching transactional issues, identifying root causes and driving resolution. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces). Maintain support log of issues and requests following MCC’s service request guidelines.
• Ensure all established policies, procedures and controls are enforced and followed.
• Model the Corporate Values (Integrity, Passion, Creativity, Perseverance and Achievement) and Principles.

• Participates in special projects and performs other duties as assigned.
• MCC has been around over 100 years, and we pride ourselves on our high level of excellence. Every team member of MCC is expected to treat all associates respectfully and professionally.

Qualifications:

Computer Skills:

• Experienced (2 years or more) in IT with responsibilities for CRM or ERP system configuration and support.
• Business process, system and data analysis skills with business application project implementation experience.
• Advanced technical ability to manage and support CRM or ERP systems.
• Experience with (but not necessarily expert in) Microsoft Windows, Windows Server and Database Technology.

Language Ability:

• Ability to clearly communicate (verbally and written) complex technical matters in local language and English.
• Ability to clearly articulate complex technical issues to “non-technical” associates.
• Ability to present ideas clearly to management in order to gain support and buy-in.

Physical Demands:

• Travel both domestic and international.
• Demonstrate a professional image.

Qualifications:

• Self-Directed - Ability to identify critical requirements and act accordingly; independently prioritize and manage day-to-day priorities.
• Logical - Advanced ability to analyze complex situations and develop solutions to those situations.
• Broad knowledge of printing industry business practices and processes.
• University degree, preferably in Information Technology.

Reasoning Ability:

• Rational, logical, fact-driven decision making.
• Read and analyze the most complex documents.

Supervisory Abilities:

• Relate to people at all levels of the organization.

Other considerations:

Adaptability:

• Effectively deals with unexpected challenge or circumstances.
• Embraces change necessary for success.
• Readily modifies work practices to deal with changes.
• Takes on new and additional tasks with comfort and ease.
• Volunteers to lead and implement change; a change agent.

Leadership Effectiveness

• Articulates a compelling vision of the future and works to build it with others.
• Assertive, influential and decisive management style that keeps employees engaged, energized and focused on objectives.
• Has the courage to make the tough call and applies appropriate judgment when necessary.
• Integrates resources to meet objectives and ensure competitive advantage.

Achievement

• Commits to team goals - helps team leader to meet goals.
• Consistently maintains emotional composure; approaches difficulties with optimism.
• Gets things done by setting a tone of cooperation and working in partnership.
• Results driven with focus, speed and disciplined execution.
• Willingly helps others, including other team members and customers.

Integrity

• Accepts personal accountability for work.
• Builds trust by doing what they say they will do.
• Deals with others in an open, straightforward, honest and respectful manner.
• Exhibits personal accountability for working safely.
• Maintains confidentiality when appropriate.

Problem Solving

• Compares data from different sources to draw conclusions.
• Creates/maintains a receptive atmosphere that encourages creativity, open communication, problem identification and resolution.
• Defines complex problems and develops viable work processes as solutions.
• Takes action that is consistent with available facts, constraints, and probable consequences.
• Uses effective approaches for choosing a course of action or developing appropriate solutions.

Strategic Thinking

• Commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts available resources, constraints and organizational values.
• Develops broad, long-ranged objectives and plans that meet opportunities and threats within the context of changing business conditions and our supply chain structure and results.
• Identifies the key tasks and resources needed to achieve objectives successfully.
• Makes sure strategies are carried out; monitors results and makes adjustments as needed.
• Obtains information and identifies key issues and relationships relevant to achieving a long range goal or vision.

Perseverance

• Demonstrates initiative and drive to improve the quantity, quality and timeliness of work output.
• Effectively deals with unexpected challenges or circumstances.
• Continuously drives to exceed customers’ expectations (internal or external).
• Displays a restless urge to be the best.
• Embraces change necessary for success.

Passion

• Shows pride in the Company and is determined to be the best in all areas of responsibility.
• Dependably completes work within organizational protocol and within expectations.
• Holds self-accountable for continuously making things better and suggests ways to assess progress.
• Puts Company and Customer needs before self-interests.
• Takes personal ownership for the productive use of the resources entrusted to him/her (i.e., people, material, financial or work processes).

Creativity

• Connects seemingly unrelated concepts or patterns to produce new ideas or insights.
• Creates an environment which unlocks the creative potential of others.
• Generates or makes the creative ideas of others a reality.
• Improves existing practices and processes.
• Shows sound judgment about which aspirations will work by accurately projecting how ideas may play out internally or in the marketplace.

Business Acumen

• Ability to view business from a holistic approach.
• Engages in mutual problem solving by brainstorming alternative positions or approaches and evaluating openly and fairly.
• Manages the interpersonal process to stay focused on the task; constructively addresses emotions and conflict.
• Results driven with focus, speed and disciplined execution.
• Understands key financial drivers and how the business makes money.

MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).

MCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. MCC is an equal opportunity employer.

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