Now Hiring - Concentra Inc. - Healthcare Lead Development Representative in Colorado Springs, CO

Position Summary

The Details

• Initiate a high volume of prospecting/calling
• Effectively use CRM (Microsoft Dynamics) to accurately track activity and account information of all prospects
• Work various lead types defined by the sales organization to qualify or disqualify based on specific criteria
• Build rapport with prospects by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding based on where the prospect is in the buying process
• When a lead is identified the LDR utilizes tools such as CRM, Google and LinkedIn to determine organizational structure, decision makers, and key influencers in the prospect organization
• Gather key information during conversations with the decision makers by asking pertinent discovery and follow up questions to determine current needs and challenges
• Execute a precise contact cadence (phone calls, emails, social media) in efforts to schedule appointments with qualified prospects
• Consistently meet and exceed daily activity metrics in areas of leads worked, completed calls, and appointments scheduled
• Compliment quantity of work with quality and effectiveness of work performed
• Nurture a lead effectively until they are Sales Ready
• Learn and demonstrate a fundamental understanding of Concentra services and state regulations to clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education/credentials

• High School Diploma or GED equivalent

Job-Related Experience

• Customarily has at least one year of sales experience
• Telephonic sales experience a plus
• Remote work environment experience a plus
• Experience in occupational health care or workers’ compensation industry is a bonus

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Display a self-discipline/self-starter attitude and focus to effectively manage and prioritize in an intense and high-volume business
• Strategic thinking skills: critical thinking is a must when identifying customer concerns, revenue maximization opportunities, and customer next steps
• Team player who possesses a desire and ability to work in a fast paced, goal oriented, high growth sales environment
• Demonstrated success in prospecting
• Strong organizational and time management skills
• Exceptional verbal communication skills coupled with excellent listening skills through telephonic conversations
• Excellent written communication skills with the ability to write a relevant message to the buyer
• Flexibility in moving between diverse job tasks
• Possesses an outstandingly warm, positive, energetic and professional demeanor
• Solid work ethic and integrity with a desire to work with a high level of energy and be a Concentra brand advocate
• Comfortable and familiar with technology
• Ability to leverage sales automation and tools to streamline efforts

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts