Now Hiring - Customer Support Specialist in Bedford, OH

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies. It is the largest privately held mechanical insulation distributor in North America. As a family-owned company, we have built our business by providing the highest quality products and superior service to our customers. We look forward to you joining our family!

Job Requirements:

· Works under the direction of the General and Operations Manager

· Handle incoming customer calls or customer walk-ins by answering questions and following up with product recommendations and price quotes utilizing great customer service techniques.

· Receive and process orders in E-Term

· Provide support to outside sales team by maintaining product literature/samples, communicating customer activity, and providing leads

· Ensure pricing and packing slip matches when receiving or shipping material

· Determine appropriate billing situations: COD/Cash/CC/Invoice

· Responsible for daily credit card processing needs and EOM report for credit card sales

· Reconcile customer or vendor material returns

· Provides consistent communication with warehouse personnel to ensure customer needs are met

· Must be comfortable with change, possess an entrepreneurial spirit and have ability to think outside the box

· Assists in warehouse and additional functions per General or Operations Manager

· Ensures bid follow ups and helps customers resolve issues with orders

· Collect mail, faxes and Federal Express and distribute

Candidate Requirements:

· High school Diploma

· 1-2 years of inside sales experience

· Must possess excellent communication skills

· Detail Oriented

· Detailed knowledge of industry processes, materials and costs are vital. Ability to learn quickly

· Time management skills

· Must be willing to work odd hours including evenings, holidays, and weekends.

What we offer:

· Health: We offer great medical vision and dental benefits as well as voluntary benefits that cover both you and your family!

· Future: Plan by enrolling in a 401k plan that helps you save money for a rainy day

· Time Off: Paid time off along with flexibility for a healthier work life balance

· Environment: We offer an inclusive environment where there is always someone available to help and teach so that you can grow within the industry no matter what direction your career takes you!

General Insulation is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Inside sales: 2 years (Required)
• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location