Now Hiring - Client Manager in Brooklyn, OH

Client Manager

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

The Account Executive manages and acts as primary contact for the successful renewal, retention and add-on sales of assigned book of business. Provides in depth analysis of client plans and identifies opportunities. Facilitates renewal and retention processes and consults and advises on all products, industry trends, and plan functions.

Note: This position is Remote (within Ohio). The position will be a work at home role with periodic onsite meetings in the Brooklyn, OH office.

Responsibilities

• Develops and sustains relationships with customers and brokers. Responds to inquiries regarding claims, eligibility, plan design and reporting. Analyzes client plans and historical data to enhance client retention and value.
• Consults on products and industry trends and plan functions, providing possible benefit, product and funding options.
• Develops and maintains client-specific strategic action plans, regularly reviewing service needs and trends.
• Interacts with brokers, consultants and vendors on behalf of client. Consults and directs internal areas to support and facilitate all customer needs.
• Serves as a leader in understanding and leveraging industry trends and innovation and informs groups of pertinent policy, product and legislative changes.
• Prepares and analyzes client-specific data to support the renewal process and recommendations, assuming responsibility for the integrity and in-depth analysis of all reports delivered to the client.
• Performs other duties as assigned.

Qualifications

Account Executive I

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• Two years progressive experience in health insurance in a contract, sales, system testing, benefit administration, claims or customer service capacity.
• Ohio Department of Insurance license (or required to obtain within 4 months of hire).
• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPAA, COBRA, FMLA.
• Intermediate MS Office Skills.

Account Executive II

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• Five (5) years sales/account management experience in the health insurance industry which includes direct customer contact.
• Ohio Department of insurance license (or required to obtain within 4 months of hire).
• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss benefit plan design; healthcare funding arrangements; and related laws/regulations including HIPAA, COBRA and FMLA
• Intermediate MS Office Skills

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• Top Workplace in Northeast Ohio. Year after year we've received this recognition!
• On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
• On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
• Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
• Business Casual attire

Excellent Benefits and Compensation:

• Competitive compensation plans
• Employee bonus program
• 401(k) with company match and an additional company contribution
• Excellent medical, dental, vision, and disability insurance

An Investment in You:

• Career development programs and classes
• Mentoring and coaching to help you advance
• Education reimbursement up to $5K per year

About Medical Mutual:

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.