Now Hiring - Porcelanosa USA Inc - Customer Service-Sales Support Rep in Denver, CO

Can you sell the Porcelanosa Lifestyle?

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity.

Porcelanosa started operations in the United States over 25 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers. Our effective infrastructure of showrooms, retail partners and distribution centers enable us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry

Essential Duties:

• Responds to customer requests and questions regarding service, products and account information.
• Analyzes and mitigates customer concerns using established procedures.
• Uses computer to access and/or update customer and transaction records as well as various software packages.
• Coordinates with corporate customer service personnel, and remedies overflow from retail and trade business units as necessary.
• Performs clerical and administrative support duties, prepares and distributes reports, and maintains files.

General Description:

• Troubleshoot after sale product related technical issues.
• Provide technical support via phone, email or on site to resolve customer issue to satisfaction.
• Researches complex problems obtaining necessary information to resolve problem with factory.
• Processes and tracks refunds within appropriate computer systems.
• Follow up on product warranty related refunds and replacements with factory.
• Provide complete circle resolution for all parties.
• Follows procedures & policies to ensure customer inquiries and complaints are handled and processed in accordance with company vision & brand identity.
• Determines best shipping methods based on product location, type of product and customers’ needs.
• Record and update inventory system utilizing approved procedures.
• Update and train sales personnel on new product requirements and integration with existing product lines.
• Process payments relating to point of sale orders.
• Quote potential freight charges.
• Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
• Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
• Other duties and responsibilities as required.

General Requirements:

• Sound working knowledge with Word, Excel, Outlook, SAP software & Microsoft Suite
• Organized and analytical.
• Computer focused to learn internal system as well as other web based processing systems.
• Able to identify problems providing prompt resolution.
• Work with product returns, processing credits, submitting claims with shipping carriers.
• Multi-task; comfortable working with a fast-paced environment; able to set priorities.
• Excellent communication skills, both verbal and written.
• Assist with department work, projects and support within as needed.
• Versatility to learn and work in various positions. May require some local traveling.