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Now Hiring - SAFEbuilt Inc. - Customer Service Representative in Carlsbad, CA

Customer Service Representative in Carlsbad, CA

SAFEbuilt Inc.
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Government and Public Administration

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Municipal Agencies
To Whom Government & Public Administration

Location:

Carlsbad, CA
3.8

Full description of the position

**Must be legally authorized to work in the United States without employer sponsorship**

About Gaslamp Insurance Services

At Gaslamp Insurance Services, we strive to be the number one resource for Business Owners by offering well designed, cost-effective products and customer service delivered through innovative technologies. As we continue to spearhead Customer Service for the bustling construction industry, we are looking for the right people to help us on our mission.

Job Summary

As a Customer Service Representative at Gaslamp Insurance Services, you are responsible for providing support to the sales department agents, managing our customer database, assisting the customer with their needs, and/or connecting customers to the team member they need, ensuring a positive experience with Gaslamp. In this role, you will be providing administrative support to our retail insurance agencies and their agents, managers, and other service departments.

Position Responsibilities

  • Handle an average of 100 incoming account/consumer calls per day; screening for customer needs that require service vs. sales
  • Review and enter sales into our customer database, AMS (Agency Management Systems), cross-checking for entry errors, missing information and/or documentation
  • Processing credit cards and ACH checks; following up with declined or NSF payments
  • Responsible for submitting customer insurance policies to respective State Contractor's Licensing Board
  • Process name & address change requests to insurance companies
  • Creating or managing customer account(s) and notifying agent of sale completion
  • Rush certificates of insurance and additional insured endorsements (specific documents verifying insurance coverage that are needed for our construction clients to bid and/or secure jobs)

Qualifications

  • High School Diploma or General Education degree (GED) required
  • Undergraduate degree strongly preferred
  • Strong Customer Service and relationship building skills
  • Experience in the commercial insurance industry is a plus, but not required
  • Proficiency in Microsoft Outlook, Excel, and Word, and aptitude to navigate software easily

Competencies

  • Attention to detail – Does not let important details slip through the cracks or derail a project.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Efficiency – Able to produce significant output with minimal wasted effort.
  • Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
  • Productivity – Acts without being told what to do. Brings new ideas to the company.
  • Problem solving – Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
  • Oral communication – Speaks clearly and persuasively in positive or negative situations.
  • Written communication – Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing the duties of this job, the employee is regularly required to communicate effectively. Manual dexterity, arm and upper body range of motion for use of a keyboard, mouse, and telephone for multiple concurrent hours throughout the day is required. The ability for sufficient vision is needed for use of a computer monitor. This position is moderately sedentary. Most hours in this role will be spent at a desk. There may be a need to occasionally reach over your head and bend down.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

This job operates in an office setting. This position requires frequent sitting in a stationary position.

Position Type and Expected Hours of Work

This full-time position that services a nationwide client base. This position may occasionally flex between shifts depending on business needs.

Pay and Benefits

The starting pay scale for this position is $18.00 - $22.00 hourly. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

Travel

No travel is expected for this position.

EEO Statement

Gaslamp Insurance Services believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, with our employees, we focus on attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
SAFEbuilt Inc.
Company Size
1001 to 5000 Employees
Founded
1992
They Sell
Municipal Agencies
To Whom
Government & Public Administration
Revenue
$25 to $100 million (USD)


SAFEbuilt Inc. is currently hiring for 2 sales positions
SAFEbuilt Inc. has openings in: CA
The average salary at SAFEbuilt Inc. is:

2 Yes (amount not posted)

SAFEbuilt Inc.
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SAFEbuilt Inc.

SAFEbuilt Inc. is currently hiring for 2 sales positions
SAFEbuilt Inc. has openings in: CA
The average salary at SAFEbuilt Inc. is:

2 Yes (amount not posted)