Now Hiring - Lexus Carlsbad - Retail Sales Automotive BDC Service Rep/Call Center in Carlsbad, CA

This is a GREAT opportunity to be a part of our winning team and be rewarded for your passion!

We are a successful automotive group looking for dynamic, energetic, career oriented professionals who are masters of influence and love working the telephone. This position involves heavy inbound/outbound service calls.

Position Summary

The Business Development Consultant (BD Consultant) Agent 1 is a specialized, highly trained & skilled member of the Service Center. The BD Consultant handles inbound service reservation calls. The BD Consultant must possess outstanding communication skills, be cheerful and enthusiastic disposition, and possess the ability to speak articulately, have great work ethics, be able to handle a large amount of calls, work well with a team and enjoy helping guests.

Major Essential Duties

• Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with the service team.
• Master and follow all training materials including inbound service scripts and all word tracks and scripts in MyKaarma software to accurately set inbound service reservations.
• Provide clients with information pertaining to current service offerings.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.
  

Qualifications

• High school diploma or GED required.
• Must have basic operational software techniques for Reynolds & Reynolds and MyKaarma Service CRM.
• Must have an aptitude & desire to develop a solid understanding of product information related to all Toyota & Scion, or Lexus vehicles and all maintenance & repair services provided by the service department and listed in Mykaarma/ R & R.
• Must be willing to understand and adhere to the department “Policies and Procedures Manual”
• Must have the ability to meet or exceed all Key Performance Indicators that measure your performance.
• Must have a valid driver’s license and have 3 years driving experience.
• Must have a clean driving record.

We are an EOE/M/F/D/V Employer and support a drug free workplace.