Now Hiring - BDC Service in Cleveland, TN

Cleveland Ford, a Hudson Automotive Company, is now hiring for a Full-time Business Development Coordinators (BDC) in our Service Department.

Are you a team player with a strong work ethic? Do you have a go-getter personality with a customer service focus? Are you looking for a career with exponential opportunity for growth? If so, we want to speak with you.

Automotive industry experience is not a requirement. We have an exceptional training program. Prior phone customer service/sales, retail sales, or hospitality experience translate well for this role.

Every employee with Hudson Automotive is essential to our success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Core Values

• We believe people are the key to our success.
• We are all responsible for the reputation and prosperity of the company and each other.
• We build trusting and lasting relationships.
• We humbly strive to improve and win.

What we offer

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Vacation/Holidays
• Paid Training
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule

What you’ll do

• Answer customer calls and establish follows-up with service appointments.
• Follow up with leads that are not ready to make an appointment or no-show.
• Handle inbound and outbound service calls with proven pre-set scripts and schedule service appointments
• Respond to customer web-based requests
• Work in conjunction with the BDC, Service and Parts Managers, service advisors to create and maintain excellent relationships with our customers
• Assist with other duties as assigned
• Utilize CRM tracking system daily.

Hudson Automotive is a third-generation, family-owned and operated business proudly serving customers with all their automotive needs. Founded in 1948, Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with multi dealerships and more than 3,200 employees throughout South Carolina, Georgia, North Carolina, Ohio, Louisiana, Kentucky and Tennessee.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyota’s President's Award, Nissan’s Global Award, Ford’s President's Award and the Honda President’s Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.