Now Hiring - Rent-A-Center, Inc. - Retail Sales Sales Associate in Chattanooga, TN

Full description of the position

Summary/Objective
The Sales Assistant positively impacts customer growth, revenue and ensures store credit is maintained at the appropriate level through sales activities, account management and providing total customer satisfaction. The role helps manage profit by following established policies and procedures including, but not limited to, cash controls and order verifications. This position will have daily interactions with host store employees to ensure receipt of all credit turn-downs and customer conversions. The Sales
Assistant accomplishes these in a way that is consistent with the RAC mission statement and core values.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ANOW SALES ASSISTANT will:

Sales Be responsible for Customer and Revenue growth/maintenance

• Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner
• Close sales cycle by converting referred customers to rent-to-own agreements
• Educate referred customers on price options, features, and/or benefits of rental agreement
• Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment
• Be responsible for revenue growth/maintenance
• Prospect for new business by telemarketing

Account Maintain accurate records of customer account activity, to include current
Management and past due accounts

• Review past due accounts and communicate in-person and via phone with the customers to promote timely payments
• Collect customer payments on a timely basis and meet monthly collection standards
• Follow all policies and procedures and adhere to all standards

Relationships Work as a cooperative member of the partnership store team and ANOW team in all operational aspects

• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
• Any other duties assigned by the Sales Manager

Required Education and Experience

• Must be at least 19 years of age
• High school diploma or GED

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Last Revised 3/30/17

• 1 – 3 years of retail/customer service experience (sales and collections experience is a plus)
• Valid state driver’s license and good driving record

Preferences
Ideally, a candidate for an ANOW S is:

• Friendly, with exceptional communication skills
• Dynamic, with an outgoing personality and a desire to learn
• Customer service oriented
• Seeking a career, not just a job
• Accountable, able to meet and beat business targets & goals
• Experienced, with a proven track record of being dependable and responsible

Competencies

• Drive & Tenacity/ Resilience
• Teamwork & Collaboration
• Customer Service & Communication
• Conflict Management
• Adapting to Change
• Team Leadership

Supervisory Responsibilities
This position has no supervisory responsibilities.

Physical Demands
The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. May be required to lift and/or move (push/pull) heavy items and merchandise. This position is expected to sit and review information on a computer screen for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work
Must be able to work a full time, approximately 40 hours, retail schedule with 2 days off per week which requires flexible availability to include days, evenings, weekends and most holidays shifts and/or schedules may change throughout the year as dictated by management and business needs.

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Last Revised 3/30/17

Job Type: Full-time

Pay: From $11.00 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Portage, MI 49002: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)
• Retail sales: 1 year (Required)
• Basic math: 1 year (Required)

Work Location: One location