Now Hiring - Buffalo Niagara Partnership - Account Representative, Member Engagement in Buffalo, NY

As an Account Representative, Member Engagement at the Buffalo Niagara Partnership, one of the primary roles is to build and nurture relationships with existing members and to secure new member organizations. You will interact with executives, senior managers, sales and marketing professionals, HR specialists and others in key roles in member organizations to increase engagement in an effort to maximize member benefits. The Account Representative, Member Engagement will determine these organizations’ needs, build contacts, develop connections to the BNP programs & services and increase participation in forums, committees, programs, and events that ultimately will strengthen the relationship between these organizations and the Buffalo Niagara Partnership.

Reporting to our V.P. Member Engagement & Development, your day-to-day responsibilities will include:

• Responsible for proactive retention of assigned membership base.
• Ability to secure new members via internal lead generation or organic lead generation
• Increase non-dues revenues by creatively selling new and existing opportunities.
• Increase the sales and usage of Partnership forums, initiatives, programs, products, and services.
• Develop customized membership packages for members that combine all of their Partnership investments together for greater value, effectiveness and efficiency.
• Troubleshoot & problem-solve member concerns.
• Connect members to appropriate Partnership services and appropriate staff.
• Coordinate and be the “subject matter expert” for assigned programs, events, products, and services.
• Additional duties as assigned by supervisor.

You are someone who has:

• A bachelor’s degree or equivalent business experience
• Minimum 3 years selling and/or account management experience
• Experience selling sponsorships a plus
• Experience working with Customer Relationship Management (CRM) – i.e., ACT, Salesforce, Dynamics 365 etc.
• Strong interest in working with employers in the Buffalo Niagara Region
• Must possess very good organizational skills
• Excellent interpersonal skills
• Clear and effective oral and written communication skills
• Presentation experience

We know you have your choice of roles for your next opportunity. Here's why we think you should choose Buffalo Niagara Partnership:

• Hybrid work schedule – 3 days in Buffalo Niagara Partnership offices, 2 days working from home
• Learning and career development opportunities and a collaborative work environment
• Twice monthly meetings with all staff members, including complimentary monthly lunch
• Opportunity to attend all virtual and in-person Buffalo Niagara Partnership events and programs
• Benefits include Paid Time Off & Holidays; Medical, Dental & Vision Insurance; Voluntary Ancillary Benefits (including Pet Insurance & Legal Services); Employee Assistance Program (EAP), and more!
• Check out our website [please apply online] About Buffalo Niagara Partnership
  The Buffalo Niagara Partnership is the area’s regional chamber of commerce and privately funded economic development organization. By mobilizing members and strategic partners around common goals, the Partnership grows private investment and jobs in Buffalo Niagara through advocacy, business development, and convening. BNP members, comprised of hundreds of regional employers of all sizes, including dozens of major investors, employ more than a quarter of a million people in the Buffalo Niagara Region.

  Buffalo Niagara Partnership provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Buffalo Niagara Partnership complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
  

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