Now Hiring - Retail Sales Sales Center Manager in Charlotte, NC

Join the most talented team in the HVAC/R industry. Our industry is the best kept secret in the Job Market. Baker Distributing’s wide range of product lines, competitive pricing, superior customer service and valuable, timesaving services have made us an industry leader for the past 75 years.

People are the core of our business – those that work for us (our employees), those that work with us (our suppliers and vendors) and those that we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas to help us utilize emerging technologies to deliver the best-in-class customer experience. If you have a keen sense of respect – for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you. Apply today!

Company Website: [please apply online] are an equal opportunity employer.

Veteran Friendly.

Baker Distributing will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Baker Distributing Branch or contact Human Resources.

Job Summary

The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.

Essential Duties and Responsibilities:

Duties and responsibilities will include but are not limited to:

• Represent Baker as a leader in the industry ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels and manage merchandising of sales showroom.
• Manage inventory to ensure proper turns and minimum loss throughout the year.
• Keep abreast with technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.
• Responsible for Center’s P&L.
• Responsible for recruiting, hiring, training and leading a diversified work force.
• Train and manage a work force including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Interact with customers, outside sales people and vendors.
• Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers and employees.
• Coordinate Center training and Company/Center events.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Minimum 2-4 years operational experience within the HVAC industry and product lines associated with HVAC, preferably in the operations of a wholesale HVAC equipment supply house.
• Proficiency in air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Proven success in sales, operations, purchasing and inventory management.
• Proven success in managing and mentoring other employees while establishing the Center’s business goals.
• Strong interpersonal skills including sales, problem solving and customer service are absolutely required.
• Ability to read and interpret P&L statements.
• Capable of working in a fast paced environment with skills to multi-task on different levels.
• Must possess the attitude of wanting to learn, teach and lead.
• Mechanical or Technical background.
• Proficient in Microsoft Office products.
• Bachelor’s Degree in Business or related field preferred.
• Must possess and maintain a current, valid Driver’s License.

Licensing and Certifications: Valid driver license and/or CDL license

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to frequently lift up to 50 pounds.
• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.
• Must be able to utilize heavy machinery.

Skills

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to read and interpret P&L statements.
• Capable of working in a fast-paced environment with skills to multi-task on different levels.
• Ability to give quality presentations.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Must possess the attitude of wanting to learn, teach and lead.
• Strong estimating and negotiation skills
• Excellent customer service mindset with the ability to develop long term relationship.
• Excellent analytical aptitude with a proven ability to analyze/interpret data such as sales and market data
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment
• Proactively seeks continuous process and service improvements

Supervisory

• This role provides direct supervision to counter sales, driver/warehouse and sales center personnel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your desired pay range?

Education:

• High school or equivalent (Required)

Experience:

• B2B sales: 1 year (Preferred)
• Customer service: 3 years (Preferred)
• HVAC: 3 years (Preferred)
• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person