Now Hiring - Lavelle Industries - National Account Manager - Sales in Burlington, WI

Full description of the position

We are the market leader in toilet repair products and toilet plungers sold in the largest Home Improvement & Hardware retailers including Home Depot, Lowe’s, Ace Hardware, Menards, Walmart, Target & more. Yes, we have the best-selling toilet plunger in the USA, and yes, our careers are in the toilet! We have a lot of fun with our award-winning, USA-made products. In all seriousness, our company is growing and thriving. All our products have online review ratings exceeding 4 stars!

We are seeking a National Account Manager to join our team at our Burlington, WI facility. This critical role is responsible for overseeing and nurturing high-priority accounts, while actively executing company initiatives. As a key leader in our organization with management responsibility for sales team members, this position is a critical role in driving the company's growth and success.

KEY RESPONSIBILITIES:

• Be the main point of contact for assigned accounts, becoming intimate with their needs, objectives, and merchandising strategies and building a collaborative win-win relationship
• Collaborate with clients to develop account plans and strategies that align with their business goals.
• Strategically manage the day-to-day operations of assigned national accounts, including performance monitoring, tracking key metrics, ensuring client satisfaction, and proactively addressing any issues or concerns that may arise.
• Act as liaison between clients and internal stakeholders (such as sales, product management, engineering, marketing, customer support) to ensure seamless coordination and delivery of services to products.
• Develop account plans and provide strategic recommendations based on data analysis and industry insights (critical thinking & strategic mindset are a must)
• Identify and execute opportunities to upsell additional products or services to existing clients based their needs.
• Proactively manage contract renewals and term negotiations.
• Prepare and deliver presentations to showcase our products and account performance, highlighting key insights and recommendations for improvement. Use data analysis to identify trends, opportunities and areas for optimization.
• Serve as the Voice of the Customer internally by providing feedback and input to internal teams to continuously improve products, services and the customer experience.
• Be a strategic advisor to customer partners by staying up to date on industry trends, reviewing competitive landscape and monitoring emerging technologies and strategies.
• Represent our brand at industry tradeshows and events

REQUIREMENTS:

• Must be a results-driven, responsible, passionate, analytical individual who has energy and creativity for problem-solving, strategy and execution.
• Available & excited for national travel to customer meetings, events, and tradeshows during peak seasons in US & Canada (up to 30%)
• Proven track record of successfully managing National Accounts, 5+ years of experience in Retail Sales/B2B Account Management. Experience in Hardware, Farm & Ag, and/or Home Improvement retail is ideal.
• Experience in coaching and managing others, while having an all-one-team mindset to support other Sales channels as needed.
• Bachelor’s degree with focus in Sales, Marketing, Communications, or Business
• Effective listening and professional communication skills including written, electronic, and verbal

EMPLOYEE PERKS:

• Over 100-year-old, thriving, woman-owned and family-owned business in a very stable industry and US manufacturer
• Competitive benefits package, 401k match and bonus profit-sharing, paid holidays and vacation time off.
• Free on-site health clinic that offers in-person and virtual appointments
• Opportunity for hybrid work in the office and from home after training period. Must be commutable to Burlington, WI as in person collaboration happens frequently in the office.
• Feedback-oriented culture with strong focus on growth: Annual employee professional development process, Korky University training classes, weekly mentoring sessions, and defined path for career advancement
• Fully-staffed support team to help execute your account vision, including direct reports and access to a variety of resources including Administrative, Marketing, IT support and more!

If you’re looking for an opportunity to make an impact in a thriving company that values innovation, quality, customer satisfaction, and career growth, we’d love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Burlington, WI 53105: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 1 year (Preferred)

Work Location: Hybrid remote in Burlington, WI 53105