Now Hiring - One Call Concepts - Customer Service Representative – Inbound only, NO SALES – Permanent Full T in Portland, OR

Full description of the position

One Call Concepts is looking for full-time Customer Service Representatives to handle incoming telephone requests from excavators, homeowners, and facility operators. We provide both technical and emergency damage prevention services in Oregon, Washington, Montana, Hawaii, and Kootenai county, Idaho.

We offer a competitive benefits package including:

• Fantastic medical, dental, and life insurance at a VERY minimal cost ($35/month for single coverage, $150/month for a family)
• Paid vacations/personal/sick time (PTO)
• 401(k) plan (the company matches 50% up to 15% of your contribution)
• Casual, friendly work environment
• Pay starting at $16/hour with quarterly performance bonuses available
• The center is open Mon-Fri 6:30 AM – 6:30 PM CST and from 7:00am – 6:00 PM on weekends.
• 8 or 10 hour shifts
• Paid training course
• Potential to work at home remotely after training

Job Description: We are an Inbound Only call center in Portland, Oregon that provides 811 services in 5 states. The Customer Service Representative (CSR) will answer inbound calls and follow scripted questions from callers who will be digging. During the call, the CSR will obtain information about the customers and their work site. This information will be data entered into a ticket format; following data entry the CSR will then identify the work site on a mapping system similar to Google Maps. CSRs must be focused on quality and have excellent communication skills.

No prior experience is necessary. There is a paid training course that will cover everything that you will need to succeed. Training will be conducted in the office in person. Once training is complete you will have the opportunity to work in the office or remotely. The position is 40 hours a week with overtime opportunities. This is a job opportunity with no nights expected.

Essential Job Functions:

• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Accurately read digital maps
• Possess excellent written and oral communication skills
• Provide excellent customer service at all times
• Demonstrate an interest in public safety
• Understand and apply new concepts
• Be able to work effectively and independently in a home or office environment

Minimum Qualifications:

• High school diploma or GED
• Ability to listen and problem solve effectively
• General computer skills
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team
• Self-motivated and able to work independently
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center
• Must pass a criminal background check

Applications are now being accepted!

Chosen candidates will be contacted to schedule an interview.

Interviews are by appointment only; no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

EOE/Drug-Free Employer

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Portland, OR 97220