Now Hiring - Strategic Account Manager in Des Moines, IA

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 6.7 billion Euros turnover, over 900 laboratories across 61 countries and about 61,000 staff.

Company Profile:

Eurofins Food Assurance provides food safety solutions including globally recognized, accredited auditing and certification; training; and consulting services - that are focused on process optimization, risk reduction, and brand reinforcement. Services provide customized, strategic solutions designed specifically to solve industry challenges and promote informed, unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.

Key Position Responsibilities:

• Lead and actively manage the relationship with identified Key Accounts
• Provide a single point of contact and bridge between Eurofins Food Assurance Operations and identified Key Accounts
  • Manage service executions consistent with client protocols and internal operating SOPs
  • Manage KPI performance based on client requirements and internal SOPs
  • Manage customer expectations in alignment with agreed operating protocols and internal SOPs
  • Understand and address service issues and client concerns
  • Escalate service issues and client concerns to the responsible Business Unit Manager and Managing Director
  • Lead periodic client meetings to review program performance – including development of associated materials
• Understand client needs and concerns to identify opportunities to expand the scope of the Eurofins relationship
• Engage with Key Account Managers from other Eurofins divisions to ensure service considerations are properly coordinated
• Support business development activities for opportunities with new accounts to be designated as Strategic Accounts

Essential Duties:

• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients.
• Applies good practices in all areas of responsibility, as appropriate
• Regular attendance and punctuality
• Demonstrates and promotes the company vision
• Review application and account information with input into pertinent systems.
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Knowledge Requirements:

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technical – Knowledge of food safety requirements including certification scheme requirements, food product and management system accreditation requirements, quality management systems

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and ability required.

Education/Experience (BMQ):

HS Diploma, Customer relationship management experience

Additional preferences:

College Degree; Food manufacturing or food safety background

Additional preferences:

HACCP Training; Food Safety Audit Program Experience

Ability and/or Skills (BMQ):

• Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff
• Detail oriented with documentation
• Strategic planning
• Self-motivated
• Strong time management skills
• Ability to work independently and efficiently
• Excellent verbal and written communication skills
• Excellent technical writing ability
• Works well under pressure and handles adverse situations
• Problem solving ability

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.