Now Hiring - Sales Tax Technician I in Greeley, CO

Salary Range: $19.57 - $25.48 hourly

Hiring Range : $19.57 - $22.55 hourly

Job Summary:

Perform a variety of tax collection activities for the City of Greeley, explain City municipal code & policies to taxpayers and teammates, and inform and educate the public on sales/use tax issues. Perform administrative & clerical tasks for sales tax revenue manager and other city departments as needed, while operating within the City of Greeley municipal code.

Experience, Knowledge, Skills:

• 2+ years' experience in a combination of clerical accounting, customer service and collection experience that demonstrates applicable organization.
• Experience in billing, collections, licensing, or related field preferred.
• AA degree in Accounting preferred.
• Demonstrated excellent customer service skills in dealing with difficult customers.
• General knowledge of accounting principles, practices, and methods.
• High level of accuracy, confidentiality, and attention to detail a must.
• Data entry skills include the use of a 10-key calculated by touch.

Essential Functions:

• Comprehend and interpret the City Code as it pertains to business licensing.
• Intermediate ability to use and develop spreadsheets (Excel).
• Apply basic accounting principles as it relates to accounts receivable.
• Interact with the public and city employees in an effective and considerate manner.
• Work independently and within a team environment.
• Operate standard office equipment related to job duties.
• Accurately enter information into a computer via keyboard.
• General ledger accounting. End of month sales/use tax reconcile, posting and account balancing, and business license payments. Verify and examine monthly, quarterly, and yearly sales tax forms for mathematical accuracy. Notify taxpayers of under or overpayments. Review refund requests to verify account credits and request refunds from accounts to taxpayer. Verify that Evans payments are in system, request payment sent to the City of Evans for their share of sales tax. Download bank transactions and compare/reconcile online payments to bank statements.
• Generate sales tax and business licenses, and ad-hoc revenue reports. Review applications received, verify information, update existing accounts, create new accounts, activate accounts created online, add tax types, and issue a business license according to policies and procedures.
• Answer general questions from the public, in-person and over the phone; explain City code and procedures. Explain how to use our online sales tax portal. Sometimes walk the taxpayer through the online process.
• Maintain monthly ledgers and logs for sales/use/lodging tax payments received. Assist Sales Tax Manager with month-end reports. Open mail & send out certified mail, mail applications to non-registered businesses. Respond to sales tax emails.
• Communication: Check on Home Occupation Permit status. Check status of a local business if compliant to issues business license and activate sales tax account. Verify contractors pulling permits in their department are a registered business with the City. Inform and educate taxpayers on City of Greeley sales/use/lodging tax & municipal code questions & issues. May be able to handle sensitive issues relating to fail to file and delinquent sales/use/lodging tax inquires on a case-by-case basis. Create and manage ad-hoc reporting requests. Navigate & complete duties/functions as delegated by management on a case-by-case basis. Handle ad-hoc reporting requests as needed.
• Problem solving and decision making: Established routines and standing instructions provide clear and defined framework of operations. Instructions provide some latitude to consider variations in sequences of procedures based on situations encountered. Example duties include answering phones, filing, and entering data. Example(s): Resolve intermediate taxpayer problems related to online sale/use/lodging tax filing issues. Follow rules, guidelines, code, and procedure to assist taxpayers to file with the City correctly. May be able to manage sensitive issues relating to failure to file and delinquent sales/use tax inquiries, able contact supervisor as needed.

Work Environment and Physical Requirements:

• Frequent contact with employees and the public - in person and on the telephone.
• Requires ability to perform multiple tasks at one time with frequent interruptions.
• Extended periods of time at a fixed workstation.
• Communication skills enough to convey information to the public via telephone and in person.
• Ability to lift and move up to 25 pounds.
• Operate standard office equipment requiring continuous or repetitive hand/arm movements.
• Vision enough to interpret computer screens and documents to assist the public and complete work assignments.
• Manual dexterity enough to accurately input, retrieve and verify work assignments.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE .