Now Hiring - Sarbhan Hospitality Group - Professional Services Hotel Sales Coordinator in Linthicum Heights, MD

Full description of the position

Responsible for supporting the Regional Director of Sales/Marketing. Responsibilities include clerical, administrative, reporting and client/guest service duties throughout the entire life-cycle of the booking process. Serve as a liaison between Sales and hotels operating departments to ensure the most effective and efficient communication process of details to exceed service expectations of our clients.

• Handle group inquiries, book appointments, rooming lists, meeting details, contracts, BEO, thank you/comments, future/repeat bookings, activity reports, holiday gift cards.
• Maintain each departments inventory and place orders as needed
• Maintain proper marketing collateral and sales kits for customer distribution.
• Utilize trace systems to fully service the customer from start to finish.
• Oversee meeting room bookings and operations.
• Be on-site to greet clients and assist with group check-in's.
• View daily inventory screens and availability to properly qualify needs for group base sales strategies.
• Qualify and book group rooms for business and social events.
• Follow through and service accounts from beginning to end to ensure exceptional customer service.
• Maintain filing system of customers/events with running call reports. Tracking all charges and conversations.
• Ensure contracts are sent to customers within a 24-hour period to clarify all details of functions.
• Communicate all details of groups and meeting functions in weekly staff meetings.
• Conduct hotel site tours with prospective clients and walk-ins.
• Create social media posts and increase hotels online presence.
• Stay abreast of upcoming events and conventions in the area.
• Establish effective working relationships and communication bridges with various professional organizations as well as those within the same cluster group.
• Respond to all Requests for Proposals (RFP), Requests for Information (RFI) and Request for Quotes (RFQ) as asked by the Director of Sales.
• Assist in the planning of open house functions for major client generators or guest appreciation to promote the hotels.
• Submit weekly sales and status reports to the DOS.
• Other and all duties, projects, and tasks as assigned by the Regional Director of Sales/Marketing.

Required Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

• At least two years of hotel front desk experience required.
• Hotel sales experience required.
• Two or more years of experience working in a hotel or sales. Knowledge in these systems are preferred however training is available: * Opera * Lanyon * Cvent * Meeting Broker * Envision
• The ability to effectively communicate with guests and coworkers in a friendly and positive manner. Professional, responsive, and a positive work attitude. Approach all encounters in an attentive, friendly and service-oriented manner. Strong verbal skills and the ability to communicate professionally.
• Work with different levels of management and associates as a team player.
• Work independently without direct supervision.
• Show initiative, strive for excellence, accept responsibility and be goal oriented.
• Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports and work with multiple brand systems.
• Excellent writing skills including proper spelling, grammar, and punctuation. Attention to detail.
• Excellent verbal communication skills for both telephone and in-person interaction with clients.
• Able to multitask and prioritize departmental functions to meet deadlines. Resourceful, flexible, and well organized.
• Able to maintain filing systems and complex databases.
• Maintains confidentiality and security of all hotel information and internal documents.
• Microsoft Office knowledge/skills required, prefer excel experience
• Engagement in Social Media management experience knowledge.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Linthicum Heights, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Front Desk: 2 years (Required)
• Hotel Sales: 1 year (Preferred)
• Social media management: 1 year (Preferred)

Work Location: In person