Now Hiring - Miller's Insurance Agency - Commercial Lines Insurance Account Manager in Downingtown, PA

Full description of the position

As a customer-focused insurance expert, the Commercial Lines Account Manager drives the successful policy delivery and service to our clients. He or she plans, executes, and tracks a customized service plan for each client. The Commercial Lines Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. He or she engages the full-service team and resources as appropriate to create measurable value and efficiencies in our clients’ business. The Commercial Lines Account Manager also has a thorough understanding of the marketplace and industry and uses that expertise in placing coverage and negotiating terms in reviewing coverage and program options and understanding associated details.

The salary range for this role is $65,000 to $80,000, with bonuses. We are excited to offer a competitive total rewards package that includes health benefits and 401(k) savings.

Duties and Expectations

• Manages creation of proposals, providing a summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Takes a holistic approach to client service by collaborating with other service teams to create a cohesive client service experience
• Manages time to prioritize workload, client service requests, and service parameters on business processes
• Manages assigned account activities

• Communicates with clients regarding insurance, claims, or administrative problems and works as a liaison to resolve escalated issues
• Works with the service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
• Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
• Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
• Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
• Remains current on forms, coverage, insurance carriers, industry trends, and legislation
• Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
• Identifies and recommends additional products, services, and coverage levels that enhance client programs
• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
• Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
• Schedules, conducts, and facilitates meetings as needed
• Creates and provides a review of various reports with producer and client
• Participates in ongoing scheduled meetings with the service team to discuss accounts, renewals, service needs, service platform, etc.

Benefits

• The range for this role is $65,000 to $80,000, with bonuses
• The base pay offered will be determined on factors such as experience, skills, training, certifications & education
• We do not anticipate candidates hired into this role would immediately earn a salary at or near the top end of the range
• We are excited to offer a competitive total rewards package that includes: health benefits and 401(k) Retirement Savings Plan with a matching feature.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Experience:

• Commercial Lines: 3 years (Preferred)

Work Location: Hybrid remote in Downingtown, PA 19335