Now Hiring - Digital Data Centers - Professional Services Customer Service / Account Manager - Account Services in Glendale Heights, IL

Full description of the position

We are seeking a highly motivated, detail oriented self-starter with the ability to multi-task.

Job Duties:
1. Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship
2. Retains customers by answering product and service questions; suggesting information about other products and services.
3. Maintains customer records by updating profile and account information.
4. Resolves product or service problems by clarifying the customer's concern; investigating to determine the cause of the issue; explaining the best solution; expediting correction; following up to ensure resolution.
5. Identify alternate means for procedures and discussing with managers and teammates.
6. Maintains financial accounts by processing customer adjustments.
7. Provide online web site support via telephone hot line
8. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
9. Prepares service reports by collecting and analyzing customer information.
10. Contributes to team effort by accomplishing related results as needed.
11. Accomplishes department and organization mission by completing related results as needed.
12. Updates managers by consolidating, analyzing, and forwarding daily action summaries.
13. Provides samples to customer; arranging shipment or delivery; notifying customer, following up for approval.

Full Time Monday-Friday, rotating Saturdays

Feel free to visit our website: [please apply online] with I/T Services, Printing, Mailing and Account Management is helpful and you will be given preference in the interview process with any of these skills.

Job Type: Full-time

Pay: $47,500 + per year with additional based on skillset and experience.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Holiday Time
• Simple self-directed IRA with 3% company match
• Year End Bonus based on profitability

Dale

Dale Dembski, President [please apply online]

Business Continuity Centers / Digital Data Centers AZ, FL, IL, ME and Canada

188 Internationale Blvd

Glendale Heights, IL 60139

Main: 630-[please apply online] Cell: 847-[please apply online]

[please apply online] Type: Full-time

Pay: $47,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
We encourage our staff and visitors to wear masks.

Work Location: In person