Now Hiring - Purvis Industries - Inside Sales Representative in Baton Rouge, LA

The Inside Sales Representative will contribute to the increase of sales and customer satisfaction by efficiently and courteously assisting telephone customers, walk-in customers, and outside sales in the selection and acquisition of needed products.

Responsibilities:

• Assist and conduct counter sales as needed and as required.

• Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.

• Input customer orders, quotes, bid, etc. for products.

• Purchase of product to fill said orders.

• Quote and sell our supplier’s products that provide value to our customers and a fair profit to the Company.

• Identify, contact, provide quotes, and close orders on potential and targeted customers.

• Use electronic and published catalogs to provide product, pricing and availability information to customers.

• Solve or request management’s assistance to quickly solve customers’ problems.

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products.

• Promote and sell overages and discontinued items.

• Handle customer complaints and returns, while showing a positive attitude.

• Provide after-hours support for internal and external customers, as needed.

• Maintain and expand knowledge of Purvis products, so that these products can be presented professionally to our customers and potential customers.

• Obtain knowledge of competition’s pricing provided to customers, along with their products, financial data, sales numbers, and profit margins.

• Provide the best service in the industry to our customers.

• Adherence and compliance with the company’s Certificate of Conflicts of Interest, Confidentiality and Standards of Business Ethics, and Hiring Standards.

• Delivers superior customer service.

• Effective listening and good phone skills.

• Able to handle difficult customers with diplomacy and tact.

• Team player who works productively with wide range of people.

• Professional demeanor.

• Comfortable in fast-paced environment.

• Capable of following written instructions and documented procedures.

• Understands basic inventory, warehousing and stocking procedures.

• Accuracy and attention to detail.

• Technical expertise and knowledge of company products.

• Demonstrated understanding and application of effective selling strategies and techniques.

Job Requirements:

Purvis Industries offers a business casual environment with competitive base salary plus commission and benefits that include medical, dental/vision, Life, and 401k matching, as well as an aggressive vacation schedule. Purvis Industries is an Equal Opportunity Employer, and promotes a drug free workplace.