Now Hiring - Retail Sales Assistant Store Manager Sales and Service, Full-time, Des Moines - West Elm in Des Moines, IA

discover your purpose…

Support management team in achieving goals by providing world-class service. Serve as a role model for building relationships with customers. Assist exempt managers with store management. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

who we are…

▪ Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.

who you are…

▪ Passionate about aligning yourself with businessneeds

▪ Loves to coach, mentor & help grow your team in order to meet & exceed salesgoals

▪ Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples

▪ Thrive in an entrepreneurial environment & are consistently looking for ways to thinkoutside-the-box

▪ Proven success achieving results both independently & through others by fostering a spirit of teamwork

▪ Risk-taker who is not afraid to go above & beyond to exceed a customers’ expectations in order to close a sale

▪ Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved

• Loves to contribute in management & store meetings, offering suggestions for associate development, sales opportunities & organizational improvements

at west elm, you will…

• Lead the store team to create an exceptional experience for customers & exceed sales goals

• Attract, motivate, coach & develop talent to maximize their potential

• Provide exceptional customer service in the store to achieve world-class service standards

• Ensure the sales floor is adequately staffed from a sales & tactical perspective Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience

• Reinforce customer service principles by coaching staff on their successes& challenges

• Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals

• Develop, implement & manage clientele programs for associates to drivesales

• Develop contests & other programs to motivate associates to increase sales & raise team spirit

• Assume additional management responsibilities in the absence of Associate or General Manager

• Perform projects & assignments as directed by the Associate or GeneralManager

• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy

• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system

• Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

what we’re looking for…

• 2-3 years of previous retail sales experience or management experience in a customer service related field

• Excellent communication, organization & leadershipskills

• Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner

• Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities

• Ability to independently lead self & others to achieveresults

• Must be able to be mobile on the sales floor for extended periods oftime

• Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques

• Employment/promotion to this role will be contingent on successful completion of a background check

• Full time associates are expected to have open availability to meet the needs of the business.

bring your resume to life…

▪ Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into your personal style at home & retail management experience (i.e. Pinterest boards, Instagram, design portfolio, personal website, lifestyle blog, etc.)

Job Type: Full-time

Pay: $19.13 - $23.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person