Now Hiring - World Connection - Call Center Customer Service Representative in Boise, ID

Full description of the position

World Connection is looking for Energetic Customer Service Specialists to join our team!

Our Customer Service Specialists are responsible for incoming or outgoing customer calls for our residential and commercial customers. A CSS agent will handle account inquiries, customer complaints and support issues, as well as appointment setting.

This position includes residential and commercial customer service for plumbing, hvac, and electrical services.

Why You'll Choose Us

World Connection is just the right size to hear your voice, we are big enough to have the right resources yet small enough to ensure that each and every one of our employees is included, appreciated, and given the resources to thrive and grow with the company.

Benefits of Working With World Connection

• Excellent Medical, Dental, and Vision insurance after 60 days of employment
• Employee Wellness & Engagement
• Fun, collaborative work environment
• Paid Vacation
• Inclusive Culture
• Room for advancement (We only promote from within!)

Role and responsibilities of a Customer Service Specialist

The job of a customer service specialist involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention. Some responsibilities include:

· managing inbound and/or outbound calls;

· following various communication scripts when speaking to a caller;

· customer engagement;

· identifying customer needs, answering questions and providing solutions/alternatives to issues;

· up selling products and services when possible;

· building sustainable customer relationships;

· keeping records of all conversations organized;

· building product knowledge; and

· achieving and exceeding established KPI’s and performance goals.

Our Ideal Candidate will have:

· Previous customer service and sales experience

· Schedule flexibility

· Excellent verbal and written communication skills

· The ability to work well under pressure

This is a full-time WFH position, must be located within Treasure Valley. Please note training will be done socially distanced in our office for 3 weeks before we send you to work from home.

Please submit your resume to this ad, and someone from our Recruiting Department will contact you. We may attempt to contact you by phone, email, or text.

Positions will start August 7!

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Boise, ID 83704