Now Hiring - GBS Benefits - Client Manager Support (Enrollments, Benefits) in South Salt Lake, UT

Full description of the position

Overview:

GBS Benefits, Inc. is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. GBS Benefits has created a culture of respect, trust, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

GBS account managers collaborate with Client Managers in the service of small employee benefits business. Responsible for establishing and maintaining a proactive service plan for clients, providing excellent customer service, ensuring departmental and client needs are met.

This position establishes strong relationships with internal peers on the Small Group Team and develops an understanding of all aspects of the client. Must handle complex client issues and make recommendations by utilizing client service, administration expertise and carrier resources.

Supports the Client Manager on activities required for a smooth transition and/or implementation of new business.

Essential Duties and Responsibilities:

• Focuses on administrative support of Client Managers.

• Manages the delivery of services and the day-to-day client needs to retain accounts, to establish strong client relationships and achieve high levels of client satisfaction.

• Maintains files and updates Client Managers regularly on issues log.

• Manages escalated participant issues working directly with the insurance carrier/TPA regarding systemic or process issues.

• May attend conferences, client meetings and meetings with other departments.

• Liaison with internal staff and operations. Documents and communicates program information to various departments and understands departmental differences.

• Mentors and provides feedback internally to other team members and departments.• Troubleshoots all medical, dental, vision, life, LTD claim and billing issues

• Performs research and review of multiple resources as needed to respond to questions

• Manages and supports other team members with client insurance needs, provides advice and quotes, maintains client files

• Meets with Client Managers regularly to provide updates on client issues, questions, and potential solutions

• Create open enrollment materials for Client Managers

• Liaison for broker prospective clients; screens OTB data for accuracy and completeness and adds group to Account Coordinator list to be quoted/spreadsheeted

Skills and Knowledge:

• Sound reasoning and judgment

• Proven use and understanding of Microsoft Office.

• Must be able to use Excel extensively in analysis and daily reporting of departmental goals.

• A state insurance license is recommended, not required.

• Technically savvy and proficient with ongoing improvements in enrollment processes.

Performance Expectations:

• Ability to consistently attend work, meetings and required training or staff events.

• Must work with respect, must get along with diverse personalities.

• Must meet or exceed team and overall company expectations.

Job Type: Full-time

Pay: $18.90 - $22.76 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in South Salt Lake, UT 84115