Now Hiring - National Networks, LLC - Account Manager in Lake Charles, LA

Full description of the position

If you're a professional Account Manager with a passion for technology and a proven track record of sales success and customer satisfaction, then we want to hear from you! Join our team of dynamic Business IT and Communications professionals today!
As a leader in the Southwest LA and Southeast TX Information Technology and Telecommunications Industries, National Networks offers rewarding careers to qualified candidates!
Account Manager Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide customer service and sell National Networks’, LLC products and services to Assigned Customers.
• Attend multi-day Chartec Academy in California, when assigned.
• Meet company sales quotas for:
• New National Networks Managed Service Easy Add(s)
• Profit on labor
• Profit on hardware & software
• Attend or conduct Technology Business Reviews with managed accounts as needed.
• Deliver Ticket reports for each quarter
• Deliver Detailed LabTech and Rapid Fire Reports
• Perform Full Network Evaluation for all Managed Service accounts
• Attend any daily, weekly, and/or monthly meetings with Sales Manager and/or CEO
• Resolve critical issues with any Client relationships
• Service
• Sales
• Projects
• Coordinate all aspects of service provided within the Managed service Agreements
• Quality assurance on tickets performed
• Client trainings if necessary
• Monitoring offsite backup usage
• Participate in ongoing strategy meetings
• Attend National Networks sponsored industry, charity, educational events or training events
• Keep up to date on industry related news and technology
• Conduct Client onboarding meeting as per the Perfect Client Experience
• Update all activities, time sheets, and Sales processes within ConnectWise
• Update ConnectWise opportunities and sales funnel daily
• Develop & maintain relationships with Managed Service Clients and prospects
• Attend relevant project meetings.
• Assist in any past due collections needed for Managed Service Clients.
• Must have reliable means of transportation

Other duties and responsibilities as may be assigned.Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform public speaking and presentations on National Networks Technology products and services.
• Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Ability to keep up on necessary ongoing industry related training
• 100% knowledge of ConnectWise software and ability to demonstrate ConnectWise Software.

Job Type: Full-time

Pay: $45,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Company car
• Dental insurance
• Disability insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Lake Charles, LA 70605: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person