Now Hiring - Mimaki - Sales Support Administrator in Suwanee, GA

Full description of the position

Summary

Provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, and response to customer/dealer inquiries. Generates reports on sales targets related to corporate level programs and promotions, activity, and other related metrics. Trains and supports the sales team on systems, processes, and procedures. Bi literate in English and Spanish is a MUST.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive, review, and process orders (standard and promotional).
• Responsible for invoicing orders daily.
• Check inventory records and pricing for order fulfillment prior to order entry.
• Enter and confirm orders using a double-check system.
• Maintain transactional data related to sales order processing in the Customer Relationship Management (CRM) and/or AX system.
• Assist sales in review of documents including but not limited to:
• International documents to ship orders.
• Application for new customers.
• Discount request forms.
• Credit applications.
• Return Merchandise Authorization (RMA) requests.
• Credit memos.
• Handle process and activities related to parts shipments (Los Angeles branch)
• Occasional travel may be required, including weekends.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and within specified time limits. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s Degree from two-year college or technical school; and/or one(1) to two (2) years related experience and/or training in order entry, sales administrative support and/or advance customer service; or equivalent combination of education and experience.

Language Skills – (Bi-Literate in English & Spanish is a MUST)

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to utilize CRM and ERP systems to generate reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and end-user customers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Proficient on Company-provided hardware and software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the associate is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The associate is occasionally required to lift and/or move up to 25 pounds and may be required to carry the weight for short distances. The vision requirements include: close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed indoors in a climate-controlled environment.

About Mimaki USA

Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/graphics, industrial and textile/apparel markets. Mimaki develops the complete product range for each group; hardware, software, and the associated consumable items, such as inks and cutting blades. Mimaki excels in offering innovative, high quality, and high-reliability products based upon its aqueous, solvent, and UV-curable inkjet technology. In order to meet a wide range of applications in the market, Mimaki pursues the development of advanced on-demand digital printing solutions. Mimaki Engineering Co. Ltd., (President: Kazuaki Ikeda) Nagano (Japan), is publicly listed on the JASDAQ Securities Exchange, Inc.

Employee Benefits

Health Benefits: Employees are eligible to participate in the Company's Health Benefit plans on their first date of employment, including Medical, Dental, Vision, STD, LTD, Life & ADD Insurance.

401(k) Retirement Plan: Employees are eligible to participate in the Company's 401(k) retirement plan with company match after 30 days of employment. Employees are eligible to contribute up to the IRS maximums on either a pre or post-tax basis. The Company offers an employer match equal to 50% of employee contributions for the first 4% of salary that an employee contributes.

Paid Time Off: Employees earn fifteen (15) days of Paid Time Off (PTO) in the first year, prorated based on hire date. PTO re-calculates each year, and employees receive one additional day per year up to a maximum of 25 days. In addition to eleven (11) Company Paid Holidays, employees also receive one (1) Personal Holiday each fiscal year.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Suwanee, GA 30024: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you bi-literate in English & Spanish? (Can you read, write and speak both languages fluently?)

Experience:

• Data entry: 5 years (Required)
• Logistics: 1 year (Required)
• International Trade: 1 year (Required)
• Bilingual (Spanish & English): 5 years (Required)

Work Location: In person