Now Hiring - Road Machinery - Retail Sales Sales Admin in Phoenix, AZ

Sales Admin

At Road Machinery, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Road Machinery is critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Savings Plan
• Paid Vacation
• Paid Company Holidays
• Paid Training including Online, In-House, and Off-Site Training
• Ongoing Professional Development
• Employee Discounts
• Career Advancement Opportunities
• Career Growth and Internal Promotions

Job Description:

• Qualifies leads and generates quotations based on customer inquiries or at the direction of Account Managers or other internal customers.
• Solicits orders for products or services over the telephone, based on sales history and past business logs.
• Informs current and prospective customers of current promotions and new or upgraded products.
• Manages CRM system for activity and accuracy (names, addresses, equipment records, purchases, call reports).
• Logs and documents of prospects solicited into CRM and/or quote tracking sheet.
• Review and track customer survey results, follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Qualifies prospects from unsolicited inquiries from third party brokers.
• Tracks and prepares reports on sales team activities.
• Follow up with customers to ensure quality of support.
• Complete, analyze and review customer profiles for business development opportunities.
• Review customer sales order history to help identify potential sales, parts and service needs.
• Provides outstanding customer service experience when speaking with customers.

Competencies

• Excellent verbal and written communications skills
• Ability to develop and maintain good working relationships among customers and team members.
• Strong phone presence and experience speaking with customers.
• Ability to multi-task, prioritize, and manage time effectively.
• Designs workflows and procedures; Demonstrates attention to detail.
• Collects and researches data; Uses intuition and experience to complement data.
• Identifies and resolves problems in a timely manner; Generates creative solutions; Gathers and analyzes information skillfully and develops alternative solutions.
• Manages difficult situations and responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Listens and gets clarification; Responds well to questions.

Education and/or Experience

• 5 years related experience and/or training; or equivalent combination of education and experience in the mining equipment business.
• Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.

Physical Demands

• While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand, walk; sit; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.