Now Hiring - Keystone Planning + Design - Professional Services Catering & Events Sales Manager in Berwyn, IL

Full description of the position

CATERING & EVENTS SALES MANAGER

Reporting to the Sales & Marketing Manager, the Catering & Events Sales Manager is responsible for the day-to-day sales and operations of the call center. Through effective leadership, the manager will strive to achieve company sales and key performance indicator objectives.

SUPERVISORY RESPONSIBILITIES

• Oversee team members and ensure they are achieving prospecting, sales, and guest service goals
• Drive marketing initiatives with team and ensure guests are up to date on promotions, specials, and new products
• Assist Sales & Marketing Manager with catering & fundraising email campaigns
• Assist with interviews, hiring, and onboarding new team members
• Preform periodic and annual reviews for each team member
• Provide feedback to coordinators on a daily basis to ensure they are improving
• Meet weekly with the Sales & Marketing Manager
• Meet periodically with VP of Buona Companies
• Fill out weekly reports on all inside sales activity
• Submit timecards and commission for all catering coordinators.

DUTIES/RESPONSIBILITIES

Catering & Events Sales

- Achieve Inside Catering Sales targets

• Corporate Sales
• Social Sales
• Event Sales
• Review Catering, Fundraising, and Event Sales budgets and results with the team on a weekly basis
• Create sales initiatives and competitions for the catering call center
• Assist Catering Coordinators with large orders, maximizing sales through upselling, important details, and guest requests

- Achieve Catering key performance indicators

• Coordinator Budgets
• Average Order
• # of orders

- Direct sales & business development: Creates a targeted plan for increasing sales volume within.

• Focuses on revenue-producing activity: strategic planning, cold calling, sales presentations / meetings, and effective closing sales techniques.
• Active involvement in networking events.
• Maintain relationships with existing clients through follow up visits, and presence at key events.

- Local Store Catering Sales Plan

• Implement and drive a LSM plan to all restaurant locations.
• Assist Sales & Marketing Manager with new store openings from a Catering and Fundraising perspective.

- Take care of ongoing Monkey Media (catering software) maintenance.

• Import new menus, items, prices, etc.

Fundraising

- Achieve budget sales targets

• School lunch sales
• Benefit night sales

- Oversee fundraising coordinator(s) productivity: prospecting targets, sales, guest feedback
- Review donation requests

Guest Service Relations

• Lead by example and ensure 100% guest satisfaction.
• Ensure the Guest Service Department is handling complaints in accordance with company standards.
• Drive all team members to maintain and deliver the highest level of guest service through effective communication with the sales and operations team
• Build new and maintain relationships by following through on all requests, following up on experience, and relaying information to the team for immediate improvement
• Respond to all incoming email/phone feedback from guests and take appropriate action to thank and/or retain guest(s)
• Oversee the internal ticketing system from a Catering & Guest Experience perspective o) Catering call center issues o) Catering order issues o) MyBuona issues o) Overall guest issues
• Coach team members through issues

BENEFITS

• Competitive Base Wage
• Comprehensive Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Flexible Spending Account
• 401(k) with Company Match
• Paid Time Off
• Restaurant & Catering Discounts
• Tuition Reimbursement

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Berwyn, IL 60402: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales management: 2 years (Preferred)

Work Location: In person