Now Hiring - TIS Insurance Services - Professional Services Account Manager - Commercial Insurance in Knoxville, TN

Full description of the position

POSITION OVERVIEW

The Account Manager is responsible for fostering and maintaining client relationships with a strong emphasis on responsive service and account retention for our commercial business clients. The Account Manager also provides support for Producers in the day-to-day handling of client insurance needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage the renewal process by facilitating communication between the client, agency, agent, and partner carriers, including but not limited to updating applications and maintaining spreadsheets
• Facilitate the Marketing process and coordinate communication with all parties
• Maintain strong client relationships with the ability to problem solve
• Inform and educate clients about coverage, exclusions, and exposures while documenting electronic files appropriately
• Prepare proposals, applications, and submissions to the insured and/or carrier as needed, obtains client signatures, and follow up to ensure timely responses, all in conjunction with Producers, Account Managers, and Marketing Representatives
• Respond to client needs by producing binders, certificates, policies, and other related items accurately and on time
• Actively engaged in client risk management and claim processes, facilitate communication and meetings between the carrier, client, and agency personnel
• Prepare summaries of insurance, schedules, and proposals
• Verify the accuracy of processed endorsements, taking corrective action when necessary
• Explain audit procedures to clients and review interim reports for credibility and coverage adequacy
• Order policies and prepare policy books for delivery to clients
• Stay abreast of developments in the insurance industry and changes in coverage
• Maintain accurate and current electronic files; file documentation and performance of responsibilities with clients and others in a manner that avoids potential errors and omissions
• Seek referrals from the current client base to solicit new business prospects
• Other duties requested by the broker and/or in accordance with TIS practices related to the successful retention and maintenance of client relationships. This may include some travel to client facilities when needed

QUALIFICATIONS AND SKILLS

• Minimum 5 years of previous commercial lines insurance work experience
• High school degree or equivalency; college degree preferred
• Proven knowledge of the commercial insurance industry, underwriting, and rating procedures
• Current TN Property & Casualty license required
• Ability to comply with applicable laws
• Strong communication and interpersonal skills; excellent customer service and organizational skills
• Self-starter with the ability to work well independently yet function as part of a team
• Strong risk management skills including claims
• Ability to build strong client relationships, problem-solve, and document follow up
• Proficiency working in Microsoft Office (Word, Excel, and Outlook)

BENEFITS AND PERKS

• Flexible, hybrid work environment
• Medical, dental, and vision insurance
• Telemedicine access
• Mental health support
• Paid vacation and sick time
• Annual profit sharing
• 401k and 401k matching
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA), including General Purpose, Dependent Care, Limited Purpose, and Premium Reimbursement
• Health and wellness program
• Fitness pass and Peloton app access

Note: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Travel requirement:

• No travel

License/Certification:

• State of TN P&C license (Preferred)

Work Location: Hybrid remote in Knoxville, TN 37919