Now Hiring - University of Utah - Education Sales Floor Supervisor in Salt Lake City, UT

Job Summary

The University Campus Store is looking for outgoing and energetic people to join our team. We have been part of the University for over 100 years and serve a large and diverse campus community. The Campus Store is seeking a Sales Floor Supervisor to oversee the University Campus Store Sandy, a division of the University Campus Store. Campus Store Sandy is an off-campus branch store of the University of Utah and serves the University's continuing education building along with University fans in the southern part of the Wasatch Valley. It is located in the Sandy One Center at 10011 Centennial Pkwy, Sandy, UT. Campus Store Sandy is a key branch our main campus store and is the official retailer for University of Utah athletics offering officially licensed apparel, giftware, and accessories. Under direction of the Branch Store Manager, this position will ensure these locations meet all University of Utah Campus Store service and merchandising standards while tailoring service to meet the needs of their unique customer base. They will manage up to 10 part-time staff who are responsible for the daily operations in a fast-paced specialty retail business. This is an entry-level supervisor position and training will be provided.

Impact on Organization

The Campus Store is dedicated to supporting the mission of the University by fostering student success and preparing students from diverse backgrounds for lives of impact as leaders and citizens. The University of Utah believes in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long-term success and viability of the institution. This position contributes to this mission through supervision of the University Campus store Sandy.

What does a successful candidate look like

Successful candidates have knowledge of commonly-used concepts, practices, and procedures within their field. Relies on experience and judgment to plan and accomplish goals. Is dedicated to training and sharing knowledge with colleagues. Understands and supports the mission of the University and the Campus Store.

In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:
11 paid Holidays per year
14.2% employer contribution to retirement, where you pay nothing
Free UTA public transportation pass
Basic Life Insurance provided up to $25,000050% tuition reduction for employee, spouse, after 6 - 12 months of employment and dependent children after 3 years of full-time employment
Health coverage options that are both affordable and allow for access to care through the University of Utah health system
Paid parental leave (in addition to FMLA), if qualified
Professional development opportunities
Options for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

Responsibilities
The Sales Floor Supervisor operates under the direction of and in collaboration with the Branch Store Manager. The focus of this position is executing, monitoring, and evaluating programs to improve and maximize customer service, sales, and profit and other store objectives. Through regular campus outreach, develops relationships with key partners within Continuing Education and their marketing partners to gain a full understanding of their Utah merchandise needs. Under the direction of the Branch Store Manager works with the campus stores buying team to generate, execute and maximize the various promotions and events, while providing expert product knowledge and superior customer service.

Customer Service Training:

• Working with the Branch Store Manager, develop & implement training programs to provide a high-level of customer service for in person, telephone, and email customer engagement. Consistently reviews and evaluates programs and identifies areas for improvement in collaboration with team.
• Training on product and company knowledge.
• How to communicate, engage with the customer.
• Implementation of a Five Step to a Sale Approach
• High-level Customer Service
• Determine need of customer-customer engagement
• Provide suggestions/solution
• Close the sale
• Complete the sale-customer engagement

Merchandise/Marketing/Inventory

• Work with the Branch Store Manager and buying team to ensure product mix meets customer requests.
• Stockroom management ensuring inventory is properly stored and organized for easy and accurate rotation to sales floor.
• Organizing and rotating floor layout to ensure appropriate rotation of sales floor merchandise, creating a feeling of newness and reflects seasons to maximize sales.
• Working with Branch Store Manager and Asst. Director of Stores, participate in the planning and development of the sales floor plans to ensure the floor maximizes sales opportunities
• Oversee and maintain store presentation, cleanliness, and organization of all sales locations.

Personnel Management:

• Ensure hiring for on-going and seasonal staff is conducted in a timely manner.
• Manages payroll budget effectively. Cross trains and redeploys staff as business demands change.
• Performance management and annual reviews of staff.
• Consistency in maintaining Campus Store and University policy and procedures.

Loss prevention training

Minimum Qualifications
Associate degree in a business-related field or equivalency; two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.
Bachelors degree in a business related field and cash handling experience preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Problem solving.
The ability to work quickly and accurately in a fast-paced environment. Able to work independently when necessary.
Ability to communicate effectively.
A minimum of two (2) years of experience in retail/cash handling.
Ability to operate Point of Sale (POS) register accurately and efficiently.
Retail, customer service, and POS System experience preferred.
Excellent interpersonal and guest service skills to provide a positive and professional retail experience for guests and employees alike.

Special Instructions

Requisition Number: PRN34898B
Full Time or Part Time? Full Time
Work Schedule Summary: M-Sa, 40 hours a week. Some weekends and holidays as needed. Schedule depending on staffing coverage and store hours. Regular store hours M-Sa 10a-6p.
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $18.00 - $21.29
Close Date: 8/9/2023
Open Until Filled: No

To apply, visit [please apply online]
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