Now Hiring - Inside Sales Representative in Salt Lake City, UT

At Netceed, our mission is to offer state of the art telecommunications products, expert technical consultation, and high-quality logistics services to our valued customers. We pride ourselves on the relationship with our partners and the people who connect our business. Our vision is driven from a spirit of excellence and determination that acts on the belief that a small company with big ideas can do great things.

Job Title: Inside Sales Representative

Job Profile: The Inside Sales Representative is responsible for sales generation, customer support, and account management. Leads, inquiries, and subsequent revenue will be attained by phone, on the website, and via efforts by the Outside Sales team. There will be very minimal “cold calling” of potential customers.

Responsibilities:

• Own, qualify, and develop opportunities passed from the company website, marketing, outside sales, and national accounts. Partner with outside sales to effectively manage and grow the most valuable customers. Prioritize support as appropriate for established house accounts.
• Provide direct support to new customers within your market who are not yet assigned a Regional Sales Manager.
• Develop and execute a sale and contact strategy to effectively penetrate customer territory base and target sales opportunities.
• Execute customer support, orders, and quotations (price & availability) via phone, webchat, email, and person-to-person interaction. Service the customer’s needs and proactively add-on by referencing buying history, explaining features or marketing new products, and establishing stocking programs/contracts. Forecast near long term order opportunities.
• Grow relationships through sales and service by expanding the contact base within the account, presenting additional product and vendor lines, and creating a partnership between the company and the account. As needed, assist with customer retention efforts.
• Utilize available tools consistently, accurately, and promptly [including company ERP systems and other Customer Relationship Management (CRM) software to document all customer activity. Similarly, utilize other in house tools such as the company website, freight tracking tools, customer and vendor portals to efficiently execute routine job tasks.
• Deliver exceptional customer service and support throughout the entire order cycle, serving as the primary point of contact and company representative for customers at all levels.
• Collaborate closely with cross-functional teams, including Inventory, Purchasing, Accounting, Finance, Sales Operations, Warehouse Management, Product Management, and Quote Specialists, to ensure seamless communication and coordination of activities related to customer orders and account management.
• Partner with Accounting and Finance teams to resolve invoicing and credit approval issues, ensuring that all customer transactions are processed accurately and efficiently.
• Provide strategic guidance and support to other Inside Sales Representatives, collaborating to ensure adequate coverage for all customers and optimizing team performance.
• Support special programs when required including servicing walk-in customers, becoming familiar with customers’ proprietary purchasing systems, and assisting with RFPs and Special Supply Chain requirements from national accounts.
• Contact and strategize proactively with our Vendor Reps to enhance your working relationship with them and to grow the customer base with their products.
• Commit to consistently staying abreast of product changes or applications, and a dedication to constantly improve selling skills. Similarly, identify and communicate ideas for continuous improvement of processes.
• Represent the organization with professionalism, integrity, and a customer-centric approach at all times.

Requirements/ Key Experiences:

• Bachelor’s degree in Marketing or Business preferred.
• 3-5 Years of Inside Sales Representative experience in the Telecom industry required.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers in different modalities.
• Ability to work well in a team environment with a strong customer service orientation.
• Ability to interface with Suppliers, Purchasing, Marketing, Sales, and Engineering concerning pricing, availability, and sourcing issues.
• Demonstrated time management and organizational skills, including an ability to prioritize, plan, and manage multiple projects simultaneously.
• Related experience with a strong blend of proactive contact and handling inbound activity.
• Tenacity and trouble shooting ability to overcome obstacles to meet company goals.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.

Other Qualifications:

• Must be able to read, write, and speak English.
• Ability to utilize a telephone, computer, monitor, keyboard, and mouse

Netceed is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We maintain a drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Netceed values the health and well-being of all our employees, their families and our greater business community. As such, we strongly encourage but do not require Covid-19 vaccination across the team.

Ability to commute/relocate:

• Salt Lake City, UT: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations for this role? Please include either an hourly amount or annual salary range - do not reply "Negotiable".

Experience:

• Inside sales: 3 years (Required)
• Telecom Distribution: 3 years (Required)

Work Location: In person