Now Hiring - WeLink - Sales Support & Data Entry Specialist in Lehi, UT

Sales Support & Data Entry Specialist

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and help pioneer a better wireless future for the world, join us.

Job Duties

• Monitor queues for incoming customer agreements and process all agreements that come in.
• Monitor the sales support email inbox and slack channel; Address support issues, answer questions, and resolve discrepancies for field and corporate sales reps.
• Answer sales support phone calls and help progress customer accounts forward in real-time.
• Keep sales task boards up to date and manage related salesforce cases based on sales activities.
• Work with other functional teams across the organization to help resolve sales issues as the reliable point of contact between sales and the rest of the organization.
• Manage our workable list of homes for sales in our canvassing tool–SalesRabbit–and provide support on SalesRabbit questions/issues.
• Help support the sales representative onboarding & local licensing process; ensure all sales reps have access to the correct systems to be able to start selling.
• Monitor data-integrity queues and clear out data issues, duplicates, or other discrepancies.
• Monitor queues for ACP enrollment customers to ensure customer accounts are properly enrolled in Salesforce and receive billing credits.

Qualifications

• Able to work a weekly schedule M - F with a rotating Saturday.
• Able to work a regular shift of 11:30am-8:00pm, with a half hour lunch break.
• Enjoy working with people and helping solve problems.
• Experience exporting, importing, and editing data in excel spreadsheets.
• Experience in a sales-support function is a plus.
• Experience in a data entry function is a plus.
• Prior experience working with Salesforce is a plus.
• Must live in Utah within reasonable driving distance to our Lehi Headquarters. Open to hybrid schedule with availability to attend in person meetings.

Benefits

• Medical
• Dental
• Vision
• Long Term Disability
• Short Term Disability
• Life Insurance
• 401(k) with a company match
• PTO
• Unpaid Time Off
• 10 Paid Holidays

• We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.

Note: This job description is a general overview of the responsibilities and qualifications required for the role of a Sales Support & Data Entry Specialist. It is not intended to be exhaustive and may be subject to change or modification based on business needs.