Now Hiring - Frankfort Ford Lincoln - Professional Services BDC Representative/Appointment Setter in Frankfort, KY

Full description of the position

We are seeking an Automotive Service BDC/Appointment Setter person to join our team! Frankfort Ford Lincoln's Service Department is busier than ever and in immediate need to fill this position!

Business Development Center Representative Responsibilities:

• Handle inbound/out bound phone calls and emails to dealership Service Customers
• Schedule Service Appointments online
• Maintain a high level of Customer Service
• Sell maintenance and repair services over the phone to interested Customers
• Communicate well with fellow Service Department staff members to ensure Customer Satisfaction
• Follow up with Customers regarding their satisfaction after their visit or about missed appointments.
• Learn the basics of vehicle maintenance needs
• Make comprehensive notes in the CRM system regarding work
• Efficiently manage time.
• Maintain an organized and efficient work space

Business Development Center Representative Qualifications:

• Must have experience in a dealership doing the same or similar role or willingness to be trained.
• Must be extremely comfortable and friendly on the phone.
• Able to work in a fast-paced environment.
• Proficient on the computer
• Positive (team-centered) attitude
• Goal-oriented

This position offers opportunities for growth within the company and provides a chance to work in a dynamic and fast-paced environment. If you are motivated, have excellent communication skills, and enjoy working in a sales-driven role, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Choose your own hours
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person