Now Hiring - Sales Support Lead in San Diego, CA

TriMark USA is the countrys largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: [please apply online]

Why youll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.

POSITION SUMMARY:

• The Sales Support Lead reports to the Sales Support Manager.
• Located in San Diego, CA.
• Full-Time
• In Office

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• As part of the Sales Support Department, the Sales Support Team Lead will be responsible for assisting and supporting the Sales Support Supervisor and Manager in presiding over the Sales Support department, Business Development Manager, and Inside Sales team.
• Fills in for the Sales Support Supervisor/Manager as needed
• Assists with motivating, recognizing, and rewarding employees.
• Delegates work to Sales Support team members as necessary. Including monitoring of the all-floor emails to ensure everything is handled in a timely manner. As well as ensuring that the team is responding to the main line equally and in a timely manner.
• Assists the Sales Support Manager in the development and implementation of team training, scheduling, etc.
• Identifies opportunities to improve efficiencies within the department and initiates action to advance the department and company
• Provides feedback and guidance to Sales Support team members on daily tasks.
• Provide assistance during quoting and bidding process
• Research and issue credits, returns, and price adjustments
• Proactively seek opportunities to engage in up-selling and bundling techniques in order to profitably grow revenue
• Assist BDMs in closing sales by providing assistance on quotes, orders, and product research
• Maintain close working relationship with assigned BDMs and customers in order to understand the competitive marketplace for the benefit of customers and TriMark
• Work closely with manufacturers, vendors and BDMs to develop quotes and bids
• Provide support for customers via phone and email
• Develop a working relationship with key contacts inside and outside of the company, facilitating smooth coordination of the sales and marketing process.
• Resolve problems with billing/invoices and inventory issues under the direction of the sales team
• Serve as first point of contact for the Sales Support Specialists
• Assist in training as needed for new SSSs, Business Development Managers and others
• Assist with the revision and update of training materials and SOPs
• Lead training classes for the Sales Support team as requested by the management team
• Mentors new Sales Support Specialists
• Attend trade shows, vendor trainings and customer meetings as requested by management.

Traits and Characteristics that will predict success in the position:

• Flexibility/Positive Attitude - Ability to easily adapt to different situations, personalities and tasks. Ability to stay positive and appear calm to team, despite an incredibly high volume of work and many balls in the air
• Computer Skills- Must be able to effectively use Excel, Word, Outlook, etc. to manage data, process documents, etc.
• Training Skills- Ability to effectively explain new processes, pricing and procedures to team members
• Excellent customer service, attention to detail and organized
• #LI-AS1 #ASIndeed

QUALIFICATIONS & EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree; or, for applicants without a Bachelors degree, applicants must have a High School Diploma or GED and two or more years experience in a sales support position within a customer service and/or food service environment. Or equivalent Military or practical experience.
• Experience within the hospitality or food service field, with working knowledge of food service, back of the house and front of the house supplies.
• Sales/Call Center/Phone support role, supporting external and internal customers with multiple product lines.
• Prior experience with vendors, manufacturers, or buyers/purchasing agents a plus.
• Experience in distribution environments a plus.
• Flexible, with the ability to work independently or as part of a team.
• 1 year experience as a Sr Sales Support Specialist
• Ability to successfully pass a background check post offer acceptance.

Language Ability:Minimum:

• Excellent written and verbal communication skills.
• Strong conversational phone skills, and experience dealing with customers.
• Solid understanding of proper grammar usage, sentence structure with average (or above average) spelling skills
• Ability to think on your feet and respond quickly, as well as, reprioritize to meet ever changing needs.

Preferred:

• Some experience with basic business writing.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidates unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMarks benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMarks commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [please apply online].