Now Hiring - Call Center Representative in Willoughby, OH

Are you searching for an opportunity to make a real impact, experience professional growth, and become a respected member of one of the 200 Healthiest Credit Unions in the nation?

Cardinal Credit Union has been selected by The Cleveland Plain Dealer as a Top Workplace three years running and one of the Best Workplaces in Ohio.

Here at Cardinal, we believe in creating a strong culture that encourages and supports teamwork, integrity, mutual respect, and accountability, our core values. Our goal is to provide an inclusive, collaborative, and engaging workplace where staff is challenged to do their best. Cardinal strives to create a culture supporting ideas and innovation and offers various opportunities for both personal growth and professional development. An intensive management training program is the cornerstone of our strategic growth plan: it instructs teammates to seek unique solutions for financial challenges; invigorates collaboration and teamwork, causing staff to think outside the box. This creativity ultimately enhances the lives of families in our service communities, which in turn serves as an economic stimulus for Ohio residents.

Role:

To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions & Responsibilities:

Our Call Center Representatives assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.

Identifies cross-sell opportunities and cross-sells services to members.

Maintains member account information on computer system.

Ensures the appropriate records are maintained and required reports are prepared.

Assists other departments as needed.

Performance Measurements:

• To provide informed, prompt, accurate, courteous, and professional phone service to all members and potential members. Answering telephone immediately, responding to correspondence without delay and return calls by end of day.
• To process member transactions with zero errors.
• To meet/exceed sales & referral goals per month.
• To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.
• To troubleshoot and resolve member inquiries in a timely, friendly and accurate manner.

Knowledge and Skills:

Experience: Up to six months of similar or related experience.

Education: A high school education, college degree preferred.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Benefits Package:

• Medical, prescription, dental, vision
• Life and long term disability Insurance, employer paid
• Generous 401(k) plan
• Paid time off and holidays
• Loan discounts
• Tuition reimbursement to help foster career development.
• Considerable and substantive internal training on a myriad of banking subjects, member service, professionalism, and best industry practices.

Cardinal Credit Union is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment.

We are a non-smoking work environment.

PM22