Now Hiring - The Rice Agency - Professional Services Insurance Personal Lines Account Manager in Somerville, NJ

Full description of the position

The Rice Agency of Somerville, NJ is hiring for a Personal Lines Insurance Account Manager to join our growing team!

Benefits for the Personal Lines Insurance Customer Service Representative:

• Health insurance
• Group Life insurance
• Profit Sharing Plan
• Hybrid/Remote flexibility offered after 90 day probation period (discussed in interview process)
• Paid time off
• Competitive base salary (commensurate with experience)
• Bonus incentive based on individual/agency performance
• Training & coaching provided

Qualifications for the Personal Lines Insurance Customer Service Representative:

• Personal Lines Insurance License is required
• Must have at least 3 years of Insurance experience
• Personal Lines insurance experience is required
• Property & Casualty is preferred (applicable to commercial side of business)
• Must be coachable
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Personal Lines Insurance Customer Service Representative:

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Typical start time:

Work Remotely

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Weekly day range:

• Monday to Friday

Work setting:

• In-person

License/Certification:

• New Jersey Personal Lines License (Required)

Work Location: In person