Now Hiring - SmartRise Engineering - Sales Assistant in Irving, TX

Full description of the position

Reports to

Sales Support Manager

Job Description

Summary/Objective

The Account Manager will increase customer retention by managing existing relationships with assigned accounts to reach monthly and quarterly sales goals.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Create customer quotes utilizing requests for quotations (RFQs), engineering data forms (EDFs), specifications, emails, customer account preferences, and drawings.
• Collaborate with the engineering department to ensure accuracy and completeness of quotes.
• Gather all necessary job information and documents required to engineer and place jobs into production.
• Manage a sales pipeline.
• Respond to all forms of customer communication promptly.
• Conduct customer follow-up on all quotes.
• Log all project and account activity in CRM system.
• Establish and nurture strong professional relationships based on credibility, communication, and trust.
• Enhance existing business relationships proactively by reporting market intelligence, forecasts, account plans, and sales opportunities for assigned accounts.
• Meet and exceed assigned sales quotas.
• Maintain a strong working knowledge of company products and technical understanding by studying training materials, equipment manuals, and all other pertinent resources.
• Establish and maintain open lines of communication with internal departments and resolve any customer issues promptly to ensure customer support and satisfaction.

Competencies

• Proficient and efficient with computer programs to include Microsoft Office Suite, CRM, and other online applications, as necessary.
• Proven customer service skills and experience.
• Adaptability to change.
• Embrace working in a fast-paced environment.
• Problem solving; both independently and with peers.
• Capability to learn quickly and apply technical knowledge.
• Competent with reading and interpreting technical instructions including specifications and other written documents.
• Detail oriented to ensure accuracy and completeness of work.
• Skilled with prioritization, multitasking, and planning.
• Ability to take initiative on projects and tasks.
• Strong organizational skills and ability to meet deadlines.
• Prioritizes building strong customer relationships.
• Effective written and verbal communication.

Supervisory responsibilities

N/A

Work environment

The work environment includes primarily working indoors in an office space.

Physical demands

Includes prolonged periods sitting at a desk and working on a computer.

Frequently required to stand, walk, sit, use hands, and reach with hands and arms. Ability to lift and/or move ten pounds.

Travel required

Travel, as needed, to visit customers and to attend industry events. Likely not to exceed 10%.

Required education and experience

• HS GED/Diploma.
• 2 years’ experience in sales or account management.

Preferred education and experience

• 2-year associates or bachelor’s degree.
• Experience with Salesforce or similar CRM.
• Background in engineering or technical knowledge.
• Previous experience in the elevator industry.
• Spanish-speaking

Additional eligibility requirements

N/A

Work authorization/security clearance requirements

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Affirmative Action/EEO statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability status, protected veteran status or any other characteristics protected by law.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Irving, TX 75061: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person