Now Hiring - Northern Kentucky Pain Relief and Physical Medicine - Patient Case Manager / Internal Sales in Hebron, KY

Full description of the position

If you like fast-paced environments and working with enthusiastic team members, join us to improve our patient’s quality of life!

About the Neck Back and Knee Center:

At the Neck Back and Knee Center our mission is to change healthcare by finding the root cause of pain and fixing it without drugs or surgery. We do this by combining the best of rehab, chiropractic, and medical therapies that are focused on patient success.

Position Summary:
You will be delivering a financial breakdown of the overall Care Plan along with helping patients to coordinate their schedules to arrive for the recommended care.

You will be responsible for acquiring long term, quality patients for the clinic through the implementation of proven lead conversion systems and sales techniques.

As the Case Manager, it will be your responsibility to build and maintain patient relationships throughout the patient’s journey to wellness at the Neck Back and Knee Center. You will participate in the educating of patients while working with the clinicians as they report the findings of an orthopedic exam and diagnostic imaging.

You will focus on understanding our patient’s needs and goals while helping them overcome obstacles to receiving care. You will learn to empathize with their struggles while influencing the patient to do what is in their best interest to improve their quality of life.

You will demonstrate an expert level of knowledge and experience in these areas, as well as actively work and collaborate effectively within a highly team-centric environment.

Performance Objectives:

• Create and deliver financial estimates, secure financial commitment, and confirm long-term scheduling to patients based on Provider’s orders
• Develop emotional connection with patients to understand their expectations, goals, and desired outcomes
• Perform initial consultations on new patients to determine medical history, motivating factor that prompted patient to look for help with their problem and functional goals of the patient
• Discover and provide motivating factors that prompted patients to seek help.
• Establish functional goals of the patient and be able to communicate with your team.
• Execute patient follow up calls, lead conversion techniques, and patient retention activities
• Provide and ensure completion of all patient paperwork
• Effectively and continually educate patients about the need and benefits for active progress through the complete care plan
• Ensure that all of the patient’s needs are met, nothing gets overlooked, and care is consistent with the patient’s expressed desires

Capabilities/Key Competencies:

• Ability to overcome objections with confidence
• Entrepreneurial mindset, driven to succeed and a commitment to achieve results
• Excellent relationship building skills with a demonstrated ability to quickly develop trust
• Ability to make decisions, offer strong recommendations, and take responsibility for results
• Strong oral and written communication skills
• Planning, organizing, prioritizing, and streamlining responsibilities
• Ability to apply and maximize internal systems, processes, and platforms
• Team orientation and a strong collaborator
• Advocate for the patient and motivate them to reach their health goals

Education & Experience:

• High school diploma or equivalent, Bachelors in business or healthcare related field preferred
• 2 years of sales or management experience
• Experience working in a private medical practice preferred

Physical Requirements:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals to perform the essential functions.

While performing the duties of this job, the employee is consistently required to sit for extended periods of time. Standing and walking around the office is frequent throughout the day. The employee may occasionally lift and/or move up to 10-15 pounds.

Job Type: Full-time

Pay: $36,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Work setting:

• Clinic

Ability to commute/relocate:

• Hebron, KY 41048: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Required)

Work Location: In person