Now Hiring - Customer Service/Account Management in Duluth, GA

SUMMARY: Work in a team environment to process customer orders and troubleshoot customer concerns. Adhere to all policy, safety and BRC standards.

Essential Functions:

• Provide exceptional customer service to all customers
• Assist customers with product inquiries, purchases, and returns
• Handle customer complaints or concerns in a professional manner
• •Answer and manage phone calls as applies
• •Manage new customer onboarding process
• •Receive, review, process all orders in SAP
• •Process expedited parcel shipments prior to daily cutoff.
• •Determine “ship from/ship to” location and best way to ship product
• •Calculate freight costs or obtain freight quote and include in order at time of processing
• •Coordinate paperwork and send to 3rd party warehouses and freight companies.
• •Verify accurate pricing on customer Purchase Order and request revisions as applies
• •Investigate short payments from Accounting and request credit/debit for damages or inventory discrepancies
• •Process drop ships prior to daily cutoff; enter tracking information daily
• •Investigate and process credits and short payments
• •Process claims for carriers and warehouse as needed
• •Support Sales team and customer requests on product and the sales process
• •Offer substitutions to products not available
• •Work closely with Production and Logistics to ensure order fulfillment
• •Work closely with Accounting to ensure accurate invoicing
• •Investigate open orders; ensure orders are invoiced by month end
• •Work as a team to develop standard operating procedures (SOP’s) for department
• •Assure accuracy of data entered in SAP and data provided to other departments

QUALIFICATIONS:

•Associates Degree or some level of continued education preferred. Three to Five years related experience or equivalent combination of education/experience and training.

•Math Skills- simple math computations

•Excellent verbal and written communication skills

•Attention to detail

•Ability to function and maintain focus in a high demand environment

•Ability to prioritize and multi-task according to workflow/demands

•Self-directed/self-motivated

•Apply critical thinking skills (analyze/evaluate/consider solutions/act)

•Intermediate computer skills - Microsoft Office/Excel/Word/Outlook

Skills:
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work in a fast-paced retail environment
- Basic understanding of retail math, including calculating discounts and percentages
- Proficient in operating cash registers and point-of-sale systems
- Ability to multitask and prioritize tasks effectively
- Sales-driven mindset with a passion for exceeding customer expectations

We offer competitive pay and benefits packages, including:
- Health insurance options
- Paid time off
- Employee discounts on products
- Opportunities for career growth and advancement

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service/Sales Representative!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person