Now Hiring - Estate Information Services - Account Manager (Collections Representative) in Gahanna, OH

Full description of the position

Who we are:

Estate Information Services (EIS) is a progressive account receivables management business located in Gahanna, Ohio. EIS is a long-standing member of the American Collection Association (ACA) and has a reputation as a trusted partner and leading service provider in the ARM industry. We have been named as a diversity supplier of the year by a top five creditor and have received numerous awards for quality and audit excellence.

We’re looking for:

Account Manager (Collections Representative): As an Account Manager you will be reaching out to either the consumer or individuals connected to a decedent’s estate to collect payment for outstanding bills or loans.

Responsibilities include, but are not limited to:

• Applying polite and customer-service-focused communication that adheres to federal and state guidelines on every call.
• Attempting to resolve account balances by engaging with consumers to determine the best possible arrangement.
• Escalating issues to the Team Lead and/or Operations Manager.
• Working in a supporting, team call-center environment.

Additional requirements include:

• High school diploma or equivalent.
• Customer service and call-center experience a plus.
• Mandatory in-office training 8:00am-5:00pm Monday - Friday
• Assertive, clear, and concise written/verbal communication skills.
• Ability to adhere to a regulated and structured work environment.
• Capacity to work independently as well as contribute to a larger team.
• Customer-service-focused and polite with sensitivity to individuals experiencing hardship.
• Ability to work: Until 9:00pm at least once/week & at least one Saturday/month

What we offer:

• Starting rate $18/hour plus monthly bonus opportunities – UNCAPPED/UNLIMITED BONUS POTENTIAL
• Casual dress code. Jeans are ok!
• Competitive benefits package:
• Medical - 75% paid by EIS
• Dental & Vision – 100% paid by EIS
• 401k program with company match
• Life insurance
• Paid Time Off (PTO)
• Ability to work from home (WFH) once employee has demonstrated mastery of skills required to thrive in role and a capacity to work independently.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Our team continues to thrive working from home. Training of new team members and some support staff work in office where masks are required when not in personal workspace.

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person