Now Hiring - Retail Sales Inside Sales - Customer Associate in Chicago, IL

Central Steel & Wire has been proudly serving some of the countrys great manufacturing companies for over 100 years. We provide a wide range of ferrous and nonferrous metal products, as well at metal fabrication and are a member of the Ryerson family of companies.
Customer Associates are responsible for meeting or exceeding established corporate goals in regard to customer service, communication, accuracy and sales performance metrics. The CX is a high-energy individual who will contact and qualify prospective customers while offering world class service to current customers. This role will collaborate with Account Reps, Customer Engagement Specialists, Solutions Advisors, and Relationship Managers to ensure customer orders are filled timely and to the highest levels of customer satisfaction.

Responsibilities:

• Plan territory or account approach and monitor resources.
• Respond and coordinate solutions to customer complaints and claims to ensure ongoing resolution and customer satisfaction.
• Create sound, achievable, and measurable strategies for account development.

Qualifications:

• Bachelor's degree preferred
• General sales experience - including phone sales and customer service
• Understanding of the sales process and general business acumen
• Data/order entry skills - SAP experience preferred
• Sound multitasking and organizational abilities
• Excellent attention to detail
• Ability to display and impart a sense of urgency
• Good problem solving skills - ability to employ creative thought processes to address challenges
• Strong Microsoft Office Skills (Word, Excel, Outlook)

Central Steel offers a competitive total rewards package including health and wellness programs, retirement program, paid time off, and casual work environment.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.