Now Hiring - WHTB Glass LLC - Professional Services Inside Sales Representative - Bilingual English / Chinese Preferred in Shirley, NY

Full description of the position

A Long Island-based glass fabrication company is looking for someone with inside sales experience especially in the glass industry. If you are an energetic, motivated self-starter and ready to expand your career in the glass and window industry, please send us your resume or work experience.

Hours are Monday to Friday from 8:00 am - 5:00 pm.

Responsibilities:

• Manages the complete sales order lifecycle.
• Manages processes from performing data entries of orders, checking materials availability, shipping, and coordinating until invoicing.
• Manages the release of orders to the production team to ensure on-time delivery.
• Liaises with the planning team regarding stock levels and availability.
• Liaises with the production team regarding orders, deliveries, and stock checks.
• Supports and coordinates the preparation of all necessary documentation for shipping.
• Tracks and traces deliveries with a transport carrier and provides an expected delivery time when requested.
• Ensures the efficient and accurate flow of information between supply sales, production, and customers.
• Provides professional, knowledgeable, courteous customer service and maintains a frequent channel of communication with customers.
• Provides post-shipment support and is responsible for shortages, overages, and other claims/complaints and conducts investigations.
• Resolves incoming inquiries and records customer complaints with an action taken.
• Performs other related duties as assigned by management.

Qualifications:

• Hands-on or experience in any production process is a plus.
• Quickbooks Module knowledge is a MUST.
• Familiarity with the glass fabrication order lifecycle is a plus.
• Familiarity with shipping processes is a plus.
• PC proficiency such as Microsoft Office Word, Excel, PowerPoint, and Outlook.
• Has a passion for learning new skills every day.
• Good written, verbal, and listening skills. Clear, concise communication style in both English and (Chinese) Mandarin.
• Time management skills to prioritize workload and multiple deadlines.
• Ability to be flexible within the role.

Thank you and we are looking forward to hearing from you.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Shirley, NY 11967: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

Language:

• Chinese / Mandarin (Preferred)

Work Location: In person