Now Hiring - Empire Southwest - Retail Sales Parts Sales Expeditor (Mesa) in Mesa, AZ
Retail Sales Parts Sales Expeditor (Mesa) in Mesa, AZ
Benefits:
yesLocation:
Mesa, AZFull description of the position
Expedite Caterpillar Morton short parts. Review and adjust backorders. Maintain daily Morton short report. Expedite Customer literature software and manage annual subscription billing.
Essential Functions
- Expedite assigned Morton short back orders.
- Teach parts department personnel the use of ANTARES.
- Avoid customer service delays.
- Arrange shipment of assigned Special Handle orders.
- Prepare and distribute the Morton short list daily.
- Expedite Customer SIS, ET, and related soft/hard ware for subscriptions.
- Handle all orders within required deadlines and cut-off times.
- Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
Additional Responsibilities
- Review and adjust backorders.
- Follow-up on items not received from CAT depots.
- Handle customer billing of special handle orders.
- Handle annual subscription billing to customers.
- Submit discrepancy claims to CAT.
- Work with warranty claims office to submit claims.
- Maintain daily activity log on all calls and e-mail communications
- Prepare assigned reports as required.
- Travel to branch stores and customer sites as required.
- Must accomplish training and serve as a Green Belt in support of Empire's Six Sigma program.
- Works within and promotes corporate values.
Knowledge Skills and Abilities
- Must have interpersonal skills to effectively communicate with customer and to solve customer problems in a professional manner.
- Must have math skills sufficient to effectively perform job duties.
- Ability to maintain consistent attendance.
Education and Experience
- Proof of high school diploma or General Education Degree (GED).
- Minimum 1 year experience working with CAT equipment parts.
- Prefer expediting experience.
- Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
- The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
- The employee is occasionally required to lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
- The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The noise level in the work environment is usually office moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Empire Southwest
1001 to 5000 Employees
1950
Wholesale
Retail & Wholesale
www.empire-cat.com
$500 million to $1 billion (USD)
11 Yes (amount not posted)
Empire Southwest
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Empire Southwest
11 Yes (amount not posted)