Now Hiring - Director of Account Management in Los Osos, CA

Rantec offers a competitive salary and benefits package and team works a 9/80 schedule that provides every other Friday off. There are also many other perks provided.

Position Summary

Lead the Rantec Account Team accountable for follow-on business with current accounts that represent approximately 90% of our business; assure the Account Team provides excellent customer service and is able to produce results for both our customers and internal stakeholders. Maintain and promote a successful and positive work environment; provide coaching and counselling to direct reports.

Essential Duties and Responsibilities

Lead the Account Team to deliver excellent customer service:

• Motivate the team to adapt and deliver against multiple priorities.
• Facilitate growth of Account Team by mentoring and coaching, to foster growth within their customer portfolio. Assess the team for strengths, teaching the team necessary skillsets.
• Implement process discipline within the Account Team and lead process improvement projects
• Build strong internal relationships with subject matter experts to be able to answer customer inquiries efficiently and effectively.

Manage Follow-on business activities:

• Drive orders forecast for Tier 2 accounts and drive the performance of the Account Team to effectively and efficiently execute versus orders forecasts for Tier 1 and Key Accounts.
• Maximize Salesforce utilization and effectiveness within Account Management Operations.
• Recommend annual catalog price lists for appropriate products.
• Coordinate with Repair Group activities

Account Development:

• Develop and encourage the Account Team to create intimate working relations with each customer at Supply Chain; assist entire Rantec organization in developing relations throughout our customers’ organizations.
• Monitor overall customer scorecard results as required. Identify the need to improve and work with operations and engineering to optimize processes and improve on-time delivery and quality performance.
• Assure that the Account team is communicating business matters with Rantec’s external customers effectively.

Oversee Quotation, Proposals and Contract Administration Effectiveness:

• Coordinate the follow-on quotation and proposal process in accordance with Management direction
• Be the front-line escalation point for the Account Team in development of strategies for proposals and negotiations to assure that contractual documents accurately reflect Rantec’s obligations: Understanding Request for Proposal scope

Understanding Rantec proposal scope
Reviewing DFAR / Customer terms and conditions for acceptability ESCALATION
Reconciling customer documents to result in clear, concise and accurate contract requirements, that are fully acceptable to the Rantec organization

• Disseminating and releasing contractual requirements to Rantec organization for execution
• Managing Contract Change-of-Scope opportunities
• Perform other duties as assigned

Travel

• Intermittent travel to customers and trade shows amounting to approximately 20% travel

Education and Experience

• Bachelor’s degree in Engineering, Science, Marketing or Business, MBA or MS degree desirable.
• Minimum eight (8) years of Program Management, Sales, or Business Development experience within a defense or manufacturing industry including three (3) years of management experience preferably of a customer service or contract administration team.
• Experience developing teams and motivating employees.
• Proven ability to drive resolution of operational and/or contractual challenges with customers to satisfaction of internal and external stakeholders.
• Demonstrated ability to analyze and manage sales data to create order forecasts and proactively manage all stakeholders to match expectations.
• Experience with multiple types of government and commercial proposals, quotations, contracts and orders, including working knowledge of DFARS.
• Salesforce or other CRM application experience
• Proficient in software programs such as Microsoft Word, Excel, PowerPoint, Project, Outlook.
• Willing to fully relocate to Los Osos, CA area

EOE, including disability/vets

Job Type: Full-time

Pay: $155,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 8 years

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Los Osos, CA 93402: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Program Management, Sales, or Business Development: 8 years (Required)
• Defense and Aerospace: 3 years (Required)

Work Location: In person